Office Assistant II; PCN

Overview

This Individual Position is Exempt from the Hiring Freeze. Qualified Applicants are Encouraged to Apply. Welcome to the Department of Health. We’d be delighted to have you join our team. If you envision yourself in this role and are ready to start an exciting career with us, apply today. This position is open to Alaskan Residents only. Please check out the residency definition to determine if you qualify.

In this role, you will play a key part in supporting program operations by managing a variety of service closures, such as when individuals no longer have Medicaid, a PCA agency or worker, a Care Coordinator, or when they move out of state, decline services, or transition to long‑term care. You will process change‑of‑status communications for the department, including updates to PCA providers, Care Coordinators, hospital admissions and discharges, legal representative details, recipient demographics, living situations, marital status, and address changes.

Daily responsibilities include monitoring Direct Service Messaging (DSM) for legal discovery requests related to mediations and fair hearings and responding promptly. You will communicate regularly with legal representatives, clients, Care Coordinators, PCA agencies, supervisors, and managers through phone and electronic channels. Additionally, you will assist with mail processing, including operating mail equipment, printing, monitoring the department’s secure mailbox, and handling returned mail by contacting agencies, clients, and Care Coordinators to resolve address issues.

Our mission is to promote health, well‑being, and safety for individuals with disabilities, seniors, and vulnerable adults by facilitating access to quality services. It supports fostering independence, personal choice, and dignity.

By joining our team, you will work with a group of professionals committed to the well‑being and safety of seniors and individuals who experience a disability. We offer a flexible, fun environment to facilitate access to quality services and support that help meet the needs of clients and families. In your role, you will have a direct influence on your manager’s ability to effectively and efficiently achieve departmental goals and objectives.

You will be provided the opportunity to hone your skills and build knowledge and competencies in new areas.

This location is located in Anchorage, Alaska. Team members and supervisors are located at 1835 Bragaw Street, Suite 350, Anchorage, Alaska. This position is scheduled for a 7.5‑hour workday; start and stop time can be flexible between the hours of 7 am and 5:30 pm. Hybrid Telework is possible with this position after training and approval from the Division Director.

The ideal candidate will possess some or all of the following competencies in addition to meeting the minimum qualifications listed below:

• Clerical:
  Knowledge of filing, typing, entering data, maintaining records, taking shorthand, and using and completing forms.
• Customer Service:
  Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Database Administration:
  Knowledge of the principles, methods, and tools for automating, developing, implementing, or administering database systems.
• Information Management:
  Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems. Manages and organizes information:
  Identifies a need; gathers, organizes, and maintains information; determines its importance and accuracy, and communicates it by a variety of methods.
• Technical Competence:
  Uses knowledge that is acquired through formal training or extensive on‑the‑job experience to perform one’s job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.