Patient Support Coordinator

Pay Range: $25.00 - $30.04. The Patient Support Coordinator is the point of initial contact for our organization. Key duties include answering the phone, managing patient queries, navigating patients, and scheduling appointments with the required phone etiquette. Accuracy and attention to detail are critical; this position reviews and monitors data quality.

SEARHC is a non‑profit health consortium serving the residents of Southeast Alaska. We view our employees as our strongest assets and prioritize their development and professional advancement.

Working at SEARHC is more than a job—it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, vision insurance, life insurance, and short‑ and long‑term disability, among others.

• M-F 8‑5

• Knows, understands, incorporates, and demonstrates the Mission, Core Values, and Vision in behaviors, practices, policies, and decisions.
• Maintains collaborative, team relationships with peers and colleagues to contribute to the working group’s achievement of goals effectively and fosters a positive work environment.
• Protects confidentiality/privacy in verbal, written, and electronic communication.
• Raises concerns appropriately per policy.
• Ensures all demographic and insurance information is communicated and entered into the electronic health record while scheduling.
• Coordinates benefits when more than one insurance carrier is used.
• Refers all patients without insurance coverage or with questions to a Financial Counselor for resolution.
• Provides helpful assistance in anticipating and responding to patients’ needs while scheduling.
• Trained to assist multiple locations within the consortium.
• Takes clear and concise messages.
• Demonstrates exceptional phone etiquette.
• Act as point of contact for identifying issues and resolves or escalates to management.
• Completes assigned worklist related to patient demographics, insurance, medical info, and scheduling.
• Schedules appointments for patients calling from multiple locations in Southeast Alaska.
• Other duties as assigned by the supervisor.

• High School Diploma or equivalent – preferred.

• 1 year of office or customer service experience – required.
• 1 year of call center or medical office experience – preferred.

• Customer service
• General office functions, office equipment, and computer applications

• Working independently
• Excellent interpersonal, verbal, and written communication

• Prioritize work and multi‑task in a fast‑paced office setting with many interruptions.
• Devise motivational techniques to improve performance of teammates.
• Self‑start and willingness to learn.
• Read and comprehend complex instructions, correspondence, and memos.
• Demonstrate time‑management, organizational, and customer service skills.
• Work flexible hours with limited unplanned absences.
• Meet the physical and mental demands of the job with or without reasonable accommodation.
• Work in a high‑stress environment.

Work Shift:

OT 8/40

If you like wild growth and working with happy, enthusiastic over‑achievers, you'll enjoy your career with us!