Front Desk Agent - Aviator Suites Hotel

Front Desk Agent
Aviator Suites Hotel – Juneau, Alaska

Full-Time / Part-Time / Seasonal Available

Aviator Suites Hotel is a newly remodeled property in Juneau, Alaska. We are building a strong, service-focused team from the ground up and are looking for associates who enjoy connecting with people and creating great first impressions.

This is a great opportunity to be part of an opening team and help set the tone for guest service from day one.

• Medical, Dental, and Vision coverage
• 401(k) with company match
• Paid time off
• Career growth opportunities
• Employee hotel discounts
• Supportive, team-oriented environment

The Front Desk Agent is responsible for providing excellent guest service while managing the check-in and check-out process. This role serves as the first point of contact for guests and plays a key role in creating a positive and welcoming experience, especially during the busy summer tourism season.

• Greet guests and provide a warm, professional welcome
• Handle check-ins, check-outs, and reservations accurately
• Answer phone calls and respond to guest inquiries
• Assist guests with requests, directions, and local recommendations
• Resolve guest concerns in a timely and professional manner
• Maintain accurate records and handle cash or payment transactions
• Communicate effectively with housekeeping and maintenance teams
• Follow all company and brand service standards

• Previous customer service experience required; hotel experience preferred
• Strong communication and interpersonal skills
• Comfortable working in a fast-paced environment, especially during peak summer months
• Basic computer skills and ability to learn hotel systems
• Reliable and able to work a flexible schedule, including evenings, weekends, and holidays
• Positive attitude and team mindset

Be part of the founding team at Aviator Suites Hotel. Front Desk Agents will help shape the guest experience and set the standard for service from the very beginning.