Hotel Manager

Hotel Manager

Juneau, AK

At UnCruise Adventures, we work together to provide an enriching adventure experience while inspiring an appreciation of local cultures and the natural world. This means we kayak among icebergs, travel to hidden waterfalls, snorkel with sea lions, dive with manta rays, and share air with whales. Our destinations include Alaska, the Hawaiian Islands, Mexico's Sea of Cortes, and Costa Rica.

The Hotel Manager (HM) is a key member of the Vessel Leadership Team (VLT - a group of leaders assigned to manage all aspects of each department on the vessel). This is a hands-on position, and the employee is responsible for the overall operations of the Hotel Department including front of house, back of house, bar, and housekeeping services, as well as the overall guest experience.

This position reports to the Captain while sailing in addition to the Senior Hotel Manager on shore.

Qualifications include:

• Three to five years of experience managing a team of eight to ten individuals in a hospitality setting. We are looking for proven leaders who can act as mentors and motivate their team.
• Understanding of bar and galley operations with a robust foundation of knowledge regarding food, wine, and spirits
• Strong time management skills; ability to handle multiple tasks, set priorities and meet tight deadlines. The position requires a balance between administrative responsibilities and a hands-on presence throughout dining services and cleaning tasks while also adjusting for weather and wildlife
• Must possess the ability to effectively communicate and articulate information in a respectful, professional, and composed manner to crew and guests
• Experience with POS system and proficiency in Microsoft programs highly preferred
• Comfortable living in close quarters with other crew members (at least one roommate), including those you manage.
• Passenger vessel experience is highly desired, but not required.
• A passion for customer service, keen sense of adventure, business intelligence, strong communication, and leadership/interpersonal skills are essential.

Required certificates, licenses, registrations include:

• Serv Safe Food Protection Manager Certification
• Serv Safe Allergens
• Alaska Alcohol Server Permit
• CPR / First Aid / AED
• Government  (REAL ) or Passport

Company provided:

• Drug/Alcohol Test Specimen Collector

Essential duties include:

• Actively responsible for overall interior operations of the vessel and upholding company standards in dining, beverage, housekeeping, and customer service areas. Responsibilities include strong coordination and communication with fellow VLT to curate an excellent adventure for guests.
• Oversee and work with the Lead Steward in training, developing, and supervising a team of 2-8 stewards in all job competencies to exceed guest expectations. This task includes daily and weekly housekeeping and sanitation inspections, wine tastings and bar training, and table touching for guest feedback.
• Actively contribute to housekeeping and meal services, including daily cleaning of public spaces and cabins; expediting, running, bussing, and performing table touches; assisting the team with setup and breakdown for breakfast, lunch, dinner, cocktail hour, back-deck drink services, and top-deck celebrations; as well as offering hands on support behind the bar and in the galley.
• Collaborate with the Head Chef to ensure entire galley team is providing quality and safety in timely onboard food service, compliance with corporate menu and company standards and FDA requirements.
• Act as the vessel's purser by reconciling guest accounts, completing and submitting all FOH and BOH inventories and orders, accurately tracking petty cash, payroll, and shore-side purchases and presenting the Next Adventure Program weekly.
• Human resource responsibilities include onboarding new crew members, monitoring, coaching, and counseling work performance throughout the season via documented performance reviews, corrective action documents and separations.
• Act as an integral member of the onboard safety team as the crew muster leader. Participate in onboard safety training, meetings and drills as directed by the Captain and per the company's Safety Management System (SMS).

The sailing season, including training, is roughly 5-6 months long. Any requested dates off must be requested in advance. Requests will be considered but requested dates off may not all be possible and are not guaranteed. During the off-season, there is flexibility regarding how much an HM works. Assignments for the Winter sailing season are frequently offered as non-management sailing roles or on land in Seattle for shipyard periods, recruiting, sales or project based as needed.

Onboard environment/physical demands/employment compliance include:

• Living Conditions
  - Crew live in close quarters with 4 to 8 people of all genders per room depending on the vessel. Having your own room is not an option due to limited berthing.
• Length of Work Shift
  - Physically able to work 12 hours per day, 7…