Lead Analyst, RWD and Delivery

Lead Analyst, RWD Support and Delivery

Company:
Norstella

Location:

Remote, United States

Date Posted:
Feb 9, 2026

Employment Type:

Full Time

Job : R-1717

Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life‑saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle — from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.

Norstella unites market‑leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must‑have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision‑making. We help our clients:

• Accelerate the drug development cycle
• Assess competition and bring the right drugs to market
• Make data driven commercial and financial decisions
• Match and recruit patients for clinical trials
• Identify and address barriers to therapie

Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI‑driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella’s investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.

The Lead Analyst, RWD Support and Delivery is responsible for managing the intake and triage of RWD requests, supporting users with data access and tooling, and ensuring timely and compliant delivery of RWD assets. They are a detail‑oriented problem solver with strong communication skills and a passion for operational excellence in data.

• Serve as a frontline resource for RWD‑related inquiries, providing guidance on data access, tools, and processes.
• Manage and resolve support tickets, escalating complex issues to technical or governance teams as needed.
• Set realistic expectations regarding data availability, completeness, lag times, and limitations associated with different RWD sources.
• Maintain strong documentation of client interactions and decisions to ensure continuity and traceability across projects.
• Collaborate with training team members to maintain and update user‑facing documentation, FAQs, and knowledge base content.

• Oversee day‑to‑day progress of RWD delivery work streams, coordinating across data engineering, clinical, product, compliance, and client teams to remove operational bottlenecks.
• Lead the operational QA process to confirm dataset completeness, accuracy, and alignment with defined requirements.
• Amplify operational reliability by catching data anomalies early and proactively defining corrective strategies.
• Ensure all deliveries meet internal standards for consistency, reproducibility, and audit readiness.
• Maintain delivery timelines, proactively elevate risks, and ensure resource alignment across multiple concurrent projects.
• Contribute to the design and optimization of operational playbooks and standardized processes that improve throughput and reduce variability.

• Adjust operational plans in real time to resolve blockers and maintain delivery commitments across concurrent projects.
• Identify opportunities to streamline support and delivery processes through automation, templates, or SOPs.
• Contribute to the development of playbooks and best practices for RWD operations.
• Monitor key metrics (e.g., request volume, resolution time) and support reporting efforts.
• Identify recurring delivery challenges and propose scalable solutions, automation opportunities, and pipeline optimizations.
• Participate in post‑project retrospectives to evaluate operational effectiveness and implement process improvements.
• Lead root‑cause analysis for any delivery discrepancies and provide transparent remediation plans.
• All other duties, as assigned.

• Master's or PhD in…