Microcomputer​/Network Technician - Juneau; PCN

Come join the State of Alaska! This job class uses Competency Based minimum qualifications (MQs). Please read the Competency Based MQ instructions below to learn more. The Department of Family & Community Services is recruiting for a Microcomputer/Network Technician 1/2 in Juneau! This position is open to Alaska Residents only. Please check the residency definition to determine if you qualify.

Under the direction of the Division of Departmental Support Services (DSS) Section of Information Technology, Customer Service (IT/CS), the Microcomputer/Network Technician position is responsible for providing technical support customer service for all DFCS employees. This position is responsible for troubleshooting, and resolving hardware and software IT issues, and documenting and tracking resolutions through Web Help Desk (WHD), the primary DFCS IT ticketing system.

The mission of the Department of Family and Community Services is to provide support, safety, and personal well-being for vulnerable Alaskans. The IT/CS section of DFCS works as a team with Network Services (NS), Business Applications (BA), Project Management Office (PMO), and the Department Security Office (DSO) to keep the department technologically operational and secure.

We are a dynamic, diverse, high performing team where no two days are the same. You will have the ability to use your technical expertise to serve some of the greatest teams of people in Alaska who are dedicated to keeping all Alaskans healthy and safe.

This position's primary workplace will be in Juneau; offering several restaurants, coffee shops and seaside views all within walking distance. DFCS is a dynamic enterprise consisting of a team that is a diverse, highly technical, and collaborative group which embraces, implements, and supports the latest technologies to provide the best operational capabilities and resources to DFCS. We are customer focused and project oriented.

You may be required to travel for this position to other areas of the State of Alaska, roughly 1-2 times per year. The length of these trips are approximately 3–4 days.

We are interested in candidates who possess some or all of the following position specific competencies:

• Interpersonal
  
  Skills:
  
  (*) Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Technical Competence:
  Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.
• Technical Documentation:
  Knowledge of procedures for developing technical and operational support documentation.
• Analytical Thinking/Problem Solving:
  Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
• Customer Service:
  Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services;
  
  is committed to providing quality products and services.
• Information Assurance:
  Knowledge of methods and procedures to protect information systems and data by ensuring their availability, authentication, confidentiality, and integrity.
• Technical Problem Solving:
  Troubleshoots, diagnoses, analyzes, and identifies system…