Core Network Technician III Prudhoe Bay, AK

Job Description

THIS IS A 2 WEEK ROTATIONAL POSITION. $2,500 Hiring Bonus! GCI's Core Network Technician III will be responsible for the operation and maintenance of the company’s core networks to ensure optimal network availability, performance, and reliability. This includes proactively monitoring and supporting critical systems and network components to ensure uninterrupted infrastructure functionality, adherence to industry standards, and alignment with performance objectives—all with a focus on maximizing customer satisfaction.

• Conduct daily operational checks and perform routine preventative maintenance on all Core Network elements and associated infrastructure to ensure optimal performance and maximize overall network availability. Responsibilities may include both remote diagnostics and on-site support, with dispatch to Urban and Rural locations as needed to address maintenance or operational issues in the field.
• Provide technical support for a variety of network elements to ensure compliance with established Service Level Agreements (SLAs). Proactively monitor performance, address service-impacting issues, and escalated incidents to the appropriate next-level support teams when resolution falls outside the scope of responsibility or expertise.
• Diagnose, troubleshoot, and repair network equipment and related hardware, including the replacement of electronic components as necessary, with a focus on minimizing Mean Time to Repair (MTTR) and ensuring timely restoration of services.
• Deliver technical assistance and guidance to both internal teams and external partners to effectively resolve issues impacting customer experience and service delivery. This includes providing hands‑on support, knowledge sharing, and targeted training to ensure prompt resolution of technical problems and to build capability within support groups.
• Effectively communicate real‑time system status updates to relevant stakeholders, including the Technical Assistance Center (TAC) and Base Transceiver Station (BTS) teams, particularly during network outages or service disruptions. Ensure all required incident documentation and reporting are completed accurately and submitted within established timelines to support transparency and efficient issue resolution.
• Administer and provide ongoing support for system applications across multiple vendor platforms, ensuring optimal performance, stability, and integration within the network environment. This includes initiating, tracking, and managing vendor trouble and support tickets to ensure timely issue resolution and adherence to service‑level expectations.
• Coordinate and execute system software, firmware, and hardware upgrades in collaboration with vendors, engineering teams, and other cross‑functional groups. Ensure all upgrades are planned, tested, and implemented with minimal disruption to network operations, while adhering to established change management protocols and performance standards.
• Coordinate the installation, testing, and troubleshooting of transmission facilities to ensure proper functionality and compliance with technical standards. Maintain accurate and up‑to‑date system documentation, including daily logs with site‑specific details and operational updates.
• Monitor and track repair parts and materials in accordance with established inventory and asset management procedures. Submit Network Change Service Requests (NCSRs) for all scheduled maintenance activities, ensuring proper documentation and adherence to change control processes.

• ACCOUNTABILITY— Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
• BASIC PRINCIPLES— Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
• COLLABORATION— Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
• Ability to communicate effectively on outage bridges, including oral reporting, working with other technicians and…