Microcomputer​/Network Technician ; PCN Juneau or Ketchikan

Position: Microcomputer/Network Technician 1/2 (PCN 250959) Juneau or Ketchikan

Classification Study Notice

This position is currently undergoing review as part of the Microcomputer/Network Technician 1/2 job class study; therefore, the title and pay range may change after the study is complete.

Come join the State of Alaska!

This job class uses competency‑based minimum qualifications (MQs). Please read the competency‑based MQ instructions below to learn more.

ATTENTION ALASKA RESIDENTS ONLY

The Department of Transportation and Public Facilities (DOT&PF), Program Management and Administration, is seeking a Microcomputer/Network Technician 1/2 to help us Keep Alaska Moving!

Pay by Location

• Ketchikan: $26.66 - $30.62 (OT eligible)
• Juneau: $27.99 - $32.15 (OT eligible)

What you will be doing

This Microcomputer/Network Technician (MNT) 1/2 position is responsible for providing a wide range of microcomputer support to department customers. The incumbent installs, maintains, and manages department microcomputer hardware and software.

MNT 1 Responsibilities

At the MNT 1 level, this entry‑level IT position is responsible for troubleshooting and resolving microcomputer and network hardware and software issues.

MNT 2 Responsibilities

At the MNT 2 level, this full‑proficiency IT position is responsible for advanced‑level troubleshooting and problem resolution for microcomputer and network hardware and software issues.

Our organization, mission, and culture

We are committed to a modern, adaptable, and flexible transportation system that is resilient as we tackle our challenges. Collaboration, communication, and coordination increase our ability to succeed. We create result‑focused teams that work together and leverage resources across the department, with community and private‑sector partnerships, to better serve Alaskans.

The benefits of joining our team

DOT&PF offers an array of benefits with career‑growth opportunities at the forefront. Our employees work on groundbreaking projects that contribute to the state’s growth, developing skills and climbing the career ladder in a dynamic and diverse environment. For more information, visit (Use the "Apply for this Job" box below)..

DOT&PF’s core values—integrity, excellence, and respect—support an environment focused on teamwork and collaboration to achieve results.

Working environment you can expect

The position may be filled in Juneau or Ketchikan. Once hired and trained, the position is appropriate for in‑state teleworking with supervisor approval. Employees work across Alaska’s diverse terrain, maintaining and improving roads, bridges, airports, ports, and public facilities.

Who we are looking for

To be successful, the applicant will possess the following core competencies:

• Self‑Management: Sets well‑defined goals, demonstrates initiative, works with minimal supervision, and shows responsible behavior.
• Hardware: Knowledge of computer specifications and types of equipment.
• Technology Application: Effectively uses machines, tools, and computer applications to analyze and communicate information.

Microcomputer/Network Technician 1 Competencies

• Analytical Thinking/Problem Solving:
  Uses a logical, systematic approach to address problems or opportunities.
• Customer Service:
  Works with clients and customers to assess needs, provide information or assistance, and resolve problems.
• Oral Communication:
  Expresses information clearly and convincingly; listens and responds appropriately.
• Reading:
  Understands and interprets written material, including technical content, and applies it to specific situations.

Microcomputer/Network Technician 2 Competencies

• Analytical Thinking/Problem Solving:
  Uses a logical, systematic, and sequential approach to address problems or opportunities.
• Customer Service:
  Works with clients and customers to assess needs, provide assistance, and resolve problems.
• Information Assurance:
  Knowledge of methods to protect information systems and data.
• Technical Problem Solving:
  Troubleshoots, diagnoses, and identifies system malfunctions to determine causes.

At time of interview, applicants are requested to submit (if not already attached to your application):

• Three (3) professional references, including one from a former or current supervisor.
• Two most…