Data Domain Lead, Customer Data Delivery; Director

Work Schedule

Standard (Mon-Fri)

Office

At Thermo Fisher's PPD clinical research business (CRG), we're using digital innovation, data science, and AI to reimagine how life-changing therapies reach patients. Our teams combine deep scientific expertise with advanced analytics, automation, and digital platforms to make research smarter, faster, and more connected. At CRG we know that innovation happens when diverse minds meet. Our Digital Science, Data, and AI professionals collaborate closely with scientists, clinicians, and operational experts to solve real-world challenges in clinical research.

Alongside our partnership with Open AI, you can be part of the collaboration that will help to improve the speed and success of drug development, enabling customers to get medicines to patients faster and more cost effectively. You'll join a culture that values experimentation, learning, and collaboration – where your ideas can help shape how we deliver life‑saving solutions and improve global health outcomes.

Whether you're a data engineer, product manager, software developer, or AI scientist, you'll find opportunities here to apply your skills to work that truly matters – improving global health outcomes.

The Data Domain Lead, Customer Data Delivery (known internally as Director, IT, band 9) acts as a strategic partner to CRG's sponsors, providing the bridge between sponsor business needs and data‑driven solutions. The Customer Data Delivery Lead owns the end‑to‑end delivery of sponsor deliverables within CRG Digital and is accountable for delivering value to CRG's sponsors through timely, high‑quality standard and custom data deliverables, encompassing both clinical operations and clinical subject data.

Reporting to the Head of Data Capabilities, CRG Digital, this role leads Customer Solutions Specialists, BSAs, and technical delivery teams and partners in a matrix with CRG Digital Customer Success, Data Platforms, CRG IT, data owners, and other business stakeholders to ensure availability and robustness of data to achieve sponsor business objectives.

• Customer Engagement & Partnership – Develop and maintain strong relationships with customers and serve as single‑thread point of contact for customer data delivery needs. Lead scoping discussions, and manage expectations, timelines, quality, communications, and executive readouts. Support Customer Success and account teams on customer discussions and RFIs, as needed.
• Delivery Oversight – Lead technical execution of data delivery to sponsors, including both standard and customer deliverables. Ensure that product/business requirements are translated into technical requirements and that data is appropriately sourced, mapped and modeled. Work closely with data and platforms engineers to make data available to customers via file sharing or APIs.
• Value Realization & Innovation – Ensure customer satisfaction with data deliverables by delivering against communicated timelines and SLAs, and translate value delivered into specific metrics and measurements, building data innovation stories. Identify common patterns across custom sponsor deliverables to drive repeatable activities and streamline processes. Consider opportunities to expand CRG's sponsor data delivery footprint through new innovations, including both data/metrics availability and means of delivery.
• People & Org Leadership – Line‑manage and coach talent, including a combination of FTE and external partner team resources. Foster a customer‑first mindset and a collaborative and inclusive team environment that encourages innovation and continuous improvement. Provide oversight of and strong engagement with external partner teams to ensure that they function as a flexible and seamless extension of CRG's internal teams.

• Sponsor Partnership & Account Leadership – Builds trusted executive relationships with sponsors; translates desired outcomes into clear delivery commitments and success measures; proactively manages expectations, risks, and escalations.
• Outcome & Value Orientation – Frames work around sponsor…