IT Client Support Specialist ; PCN N

Alaska resident status is required. This position is for an IT Client Support Specialist 2 in the Department of Transportation and Public Facilities (DOT&PF). Pay will be based on location:
Ketchikan $30.62/hour and Juneau $32.15/hour (OT eligible).

Provide technological support services for the AK Marine Highway System. Troubleshoot, analyze, track, and resolve hardware and software issues across Windows desktop platforms, Microsoft Active Directory, Office 365, Microsoft Teams, VoIP phones, desktops, laptops, tablets, printers and MFPs, cabling, imaging, workstation configuration and deployment, and mobile devices. Work independently or under guidance of a Lead Specialist or Supervisor; partner with the DOT IS team, central OIT, and external service providers.

Engage users to identify root causes, enforce accurate incident logging, and maintain system documentation and inventory.

• Self‑Management
  :
  Sets realistic goals, works with minimal supervision, demonstrates initiative, effort, and accountability.
• Hardware
  :
  Understands specifications and types of computer and related equipment.
• Technology Application
  :
  Uses computers and applications effectively to analyze and communicate information.
• Analytical Thinking/Problem Solving
  :
  Applies a logical, systematic approach to identify problems and determine solutions.
• Customer Service
  :
  Works with clients and customers to assess needs, resolve problems, and meet expectations.
• Information Assurance
  :
  Protects information systems ensuring availability, authentication, confidentiality, and integrity.
• Technical Problem Solving
  :
  Diagnoses and identifies root causes of system malfunctions.

The role may be located in Ketchikan or Juneau and may include part‑time in‑state teleworking after supervisor approval. Employees work across diverse and often remote Alaskan locations, requiring adaptability to extreme weather and terrain.

DOT&PF offers a generous benefits package, professional development opportunities, and mentorship programs. Detailed benefits information is available at (Use the "Apply for this Job" box below)..

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). The State of Alaska is an equal opportunity employer.

Mark Porter, Data Processing Manager 1
Phone:
Email: mark.porter