IT Client Support Specialist ; PCN N

IT Client Support Specialist 3 (PCN 25N25067) – Juneau or Ketchikan, AK –  page has loaded.

Competency Based minimum qualifications (MQs). Please read the Competency Based MQ instructions below to learn more.

Attention Alaska Residents Only!

Department of Transportation and Public Facilities (DOT&PF), Program Management and Administration is looking for a long‑term nonpermanent IT Client Support Specialist 3 to help us Keep Alaska Moving!

• Design, maintain, and troubleshoot the State of Alaska’s computer systems and network infrastructure (LAN/WAN).
• Provide hands‑on and remote technical support to end‑users to resolve a wide range of IT issues efficiently.
• Collaborate with multiple departments to ensure systems run smoothly, securely, and align with agency goals.
• Participate in network planning and system upgrades, contributing to the continuous improvement of our IT environment.
• Serve as a help‑desk triage expert, guiding frontline support and ensuring issues are resolved or escalated appropriately.

• Full‑time, long‑term, nonpermanent position with personal leave accrual.
• 11 paid holidays per year.
• Optional health insurance and other benefits.
• Career growth opportunities and professional development programs.
• Possibility of part‑time teleworking (in‑state) with supervisor approval after hiring and training.

• Customer Service: Works with clients and customers to assess needs, provide information or assistance, resolve problems, and satisfy expectations.
• Information Assurance: Knowledge of methods and procedures to protect information systems and data by ensuring availability, authentication, confidentiality, and integrity.
• Systems Integration: Knowledge of principles, methods, and procedures for installing, integrating, and optimizing information system components.
• Technical Problem Solving: Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine source and cause of the problem.

Essential experience may include:

• Training and experience in installing new computers, printers, and other peripheral devices; loading and troubleshooting software and hardware systems; maintaining security software; and configuring network settings for workstations.
• Knowledge of configuration management principles and methods.
• Proficiency in technical documentation and operational support practices.
• A Transportation Worker’s Identification Card (TWIC) is required; a background check will be conducted following a conditional job offer.

Alaska residents only. Position may be located in Juneau or Ketchikan. After hiring and training, and with supervisor approval, this position is appropriate for part‑time in‑state teleworking.

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). The State of Alaska is an equal‑opportunity employer.

Phone (800) 587‑0430 (Statewide toll‑free number); (907) 465‑4095 (Juneau and out‑of‑state callers).