IT Systems Administrator

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Regular Full-Time Professional Greens Creek, Juneau, AK, US 1 Attachments

13 days ago Requisition

As our IT Systems Administrator, you will provide general IT support for the Greens Creek mine site. Every day you will work at a mine site on a remote island about 18 miles outside of Juneau, Alaska. You’ll start everyday planning and prioritizing work activities, using time efficiently and effectively. You will be called upon to assist in the installation, configuration, and maintenance of desktops, laptops, printers, phones, and mobile devices, providing general IT support.

To thrive in this role, you must have the initiative to keep abreast of rapidly changing technical developments and opportunities, communicating them with the IT Director and your colleagues. We’re on a remote island, you must know how to work independently and be available to respond during non-working hours for urgent situations.

The Greens Creek Mine, located on Admiralty Island 18 miles south of Juneau, is an underground polymetallic mine operating since 1989, employing approximately 530 people. The mine is owned and operated by Hecla Mining Company, headquartered in Coeur d’Alene, Idaho. Established in 1891, Hecla has a rich history as a distinguished and respected precious metals producer. Winner of numerous safety and environmental awards, Greens Creek is seeking new team members committed to professional growth and success.

• Training first. Every hire is provided MSHA training in the first 4 days on the job. We also provide department-level training on what to do, plus safety.
• Apply your technical aptitude to analyze and correct problems using documented procedures, available tools, personal knowledge, and skill.
• You will be engaging requests, incidents, and communications that are received through Hecla’s service desk ticketing system.
• You’ll be responsible for keeping the server and workstation software up to date and maintain sustainable backup procedures.
• You may be working on a remote island and living in a mining camp environment away from home. Our IT department works 15 days for 11 or 12.5 hours each, followed by 13 days off.
• Safety is important. You will ensure the safety of yourself and others in the workplace and take due care while performing your work.
• A team you can rely on, a team that has your back.

Reporting to the Greens Creek Lead Systems Analyst, the IT Systems Administrator is responsible for the day-to-day execution of Greens Creek IT department business system services in a Windows and O365 multi-tenant environment. The role partners with Corporate IT to ensure effective provisioning, installation, configuration, operation, and maintenance of IT hardware, software, and related infrastructure. Scope includes secure and reliable IT: networks, end-user computers, Fiber/Ethernet/Internet Service Provider interfaces, along with border connectivity to OT SCADA.

The individual works within the Hecla IT team to ensure Greens Creek business IT infrastructure, operating systems, and software systems are executed and documented in a consistent manner using the ticketing system and documented procedures to meet site needs within an enterprise environment.

• Provide general business system technology support for the Greens Creek site: install, configure, and maintain desktops, laptops, printers, phones, peripherals, and mobile devices in an enterprise technology environment.
• Engage requests, incidents, and communications received through Hecla’s service desk ticketing system as the primary driver of efforts.
• Provide help desk level support of O365.
• Daily administration of Greens Creek’s Windows environment.
• Keep workstation software up to date with current patches and support.
• Support end user application of, and compliance with, Hecla cybersecurity and digital control standards.
• Participate in execution of site IT: standards, procedures, protocols, training, performance metrics,…