Client Technology Advisor (vCIO

Client Technology Advisor

Hansen Gress is a fast-growing, Alaska-based Managed Services Provider with deep roots in Juneau and active expansion into Anchorage. We're 26 people today, scaling quickly, and investing in the leadership capacity needed to grow sustainably and serve our clients with consistency and excellence.

We are not a corporate machine, and we don't want to be. We run lean, trust our team, and believe in leadership that works with the team, not above it. We are relationship-first, execution-focused, and allergic to bureaucracy.

As we continue to grow, we are seeking a Client Technology Advisor to serve as the strategic technology voice for our clients—building trusted, long-term relationships that drive both client success and company growth.

This role sits at the intersection of technology strategy and client relationship management. The Client Technology Advisor is the face of Hansen Gress to each client portfolio, responsible for understanding their business deeply, translating their goals into technology roadmaps, and ensuring the services we deliver create real, measurable value.

You will work closely with the Director of Customer Experience and our service delivery teams to bridge the gap between what clients need and what we provide—while championing the client's voice internally at every turn.

Client Relationship Ownership

• Manage client relationships as the primary "face of the MSP" for your assigned portfolio.
• Build trusted advisor relationships with client leadership, understanding their business goals, challenges, and technology vision.
• Maintain a reputation for regular, clear, proactive communication with both clients and internal Hansen Gress staff.
• Establish and lead consistent communication rhythms—including QBRs, strategic planning conversations, and check-ins—that keep clients engaged and informed.

Technology Strategy & Advisory

• Serve as the fractional CIO for client organizations: translate business goals into practical technology strategies and multi-year roadmaps.
• Provide guidance on technology investments, vendor decisions, cybersecurity posture, and IT governance appropriate for each client's size and industry.
• Help clients understand risk exposure and make informed decisions about their technology environment.
• Act as the bridge between client leadership and Hansen Gress technical teams—translating complexity into clarity.

Account Management & Retention

• Own and consistently improve a documented, repeatable account management process for your portfolio.
• Drive client retention, satisfaction, and growth through proactive relationship stewardship.
• Maintain accurate pipeline data for annual renewals, right-sizing opportunities, and project opportunities.
• Identify and pursue expansion opportunities where additional Hansen Gress services would deliver genuine client value.
• Serve as an escalation point for client concerns, resolving issues with urgency and professionalism.

Financial & Legal Awareness

• Provide guidance to clients around technology budgeting, cost optimization, and contract considerations.
• Maintain awareness of revenue health across your portfolio and flag risks to client retention or account contraction.
• Partner with internal leadership on pricing, contract renewals, and account-level financial decisions.

Internal Collaboration & Accountability

• Demonstrate ownership, teamwork, clear communication, and professionalism as a Client Technology Advisor and representative of Hansen Gress.
• Partner with the Director of Service Delivery and technical teams to ensure client expectations align with operational execution.
• Contribute to internal process improvement by sharing client feedback and identifying patterns across your portfolio.
• Document client environments, preferences, and relationship history so knowledge is never siloed.

• You have 5+ years of experience in account management, client success, or technology advisory roles—ideally within an MSP or IT services environment.
• You understand the full client lifecycle and can move fluidly between relationship conversations and technology strategy discussions.
• You have a track record of…