IT System Administrator - Juneau; PCN

IT System Administrator 1 - Juneau (PCN 027018) in Juneau, AK

This job class uses Competency Based minimum qualifications (MQs). Please read the

Competency Based MQ instructions below to learn more.

The Department of Family & Community Services is recruiting for IT Systems Administrator 1 in Juneau!

This position is open to Alaska Residents Only.

• Provide daily support for site file and print servers, ensuring reliable access, routine maintenance, prompt issue resolution, and traveling to remote sites as needed to address on-premises issues.
• Perform core Active Directory tasks—including account maintenance, group membership updates, and basic directory troubleshooting—while using Power Shell to streamline repetitive operations.
• Author, test, and deploy user and computer Group Policy Objects (GPOs) to support secure and consistent configurations across the environment.
• Assist with entry-level datacenter administration such as basic server provisioning, hardware handling, system monitoring, and performing scripted tasks with Power Shell.
• Support WAN network operations by helping plan, deploy, maintain, and troubleshoot Ethernet and Wi‑Fi infrastructure, including hands‑on work at remote sites to ensure stable network connectivity.

The mission of the Department of Family and Community Services (DFCS) is "To provide support, safety, and personal well-being for vulnerable Alaskans.”

The Network Services (NS) of DFCS works as a team with the Customer Service section of IT, Business Applications (BA), Project Management Office (PMO), and the Department Security Office (DSO) to keep the department technologically operational and secure

We are a dynamic, diverse, high performing team where no two days are the same. You will have the ability to use your technical expertise to serve some of the greatest teams of people in Alaska who are dedicated to keeping all Alaskans healthy and safe.

As a State of Alaska employer, we offer competitive wages, generous medical, vision, and dental benefits, personal leave, 12 paid holidays per year, and great retirement benefits

This position's primary workplace will be in Juneau; offering several restaurants, coffee shops and seaside views all within walking distance. DFCS-IT/NS is a dynamic enterprise consisting of a team that is a diverse, highly technical, and collaborative group which embraces, implements, and supports the latest technologies to provide the best operational capabilities and resources to DFCS. We are customer focused and project oriented.

This position is required to travel within the state 1-2 times per year, for a trip length of 1-3 days.

We are interested in candidates who possess some or all of the following position specific competencies:

• Customer Service:
  Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services;
  
  is committed to providing quality products and services.
• Network Management:
  Knowledge of the operation, management, and maintenance of network and telecommunication systems and linked systems and peripherals.
• Technical Competence:
  Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical…