IT Client Support Specialist ; PCN

IT Client Support Specialist 1/2 (Juneau)

Come join the State of Alaska!

This job class uses Competency Based minimum qualifications. Please read the Competency Based MQ instructions below to learn more.

Mission and Values/Culture:
This position is within the Administrative Services Division, which provides core administrative services essential to the day-to-day operation of the Department of Law. The Division is made up of fiscal, budget, procurement, human resources, and information technology staff. These services enable the Department to achieve its mission to prosecute crime and provide legal services to state government for the protection and benefit of Alaska's citizens.

The Administrative Services Division provides a flexible, supportive, and collaborative work environment that promotes a healthy work-life balance. The Law Helpdesk team includes staff at multiple technical levels, creating opportunities for mentorship, skill development, and career advancement.

We are offering this opportunity in Juneau. The office is in the heart of downtown, close to cafés, restaurants, walking trails, and local shops.

As an IT Client Support Specialist 1/2 with the Department of Law, you’ll be part of a team that helps our employees stay productive, connected, and supported. In this role, you’ll provide Tier 2 technical support by responding to help desk requests and helping staff troubleshoot issues with computers, software, printers, mobile devices, network connectivity, and other IT equipment. You’ll work directly with employees to diagnose and resolve technical issues, set up and maintain workstations and peripheral equipment, and help ensure our technology meets State security and configuration standards.

You’ll also document service requests and solutions in our IT ticketing system and work with higher‑level technical staff when an issue requires additional support.

This position also provides opportunities to assist with equipment deployments, replacements, software updates, and routine system maintenance. Most importantly, you’ll be a trusted resource for Department of Law staff providing friendly, professional, and responsive support while helping keep our technology reliable and secure.

Teamwork:
Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.

Applies Technology to Tasks:
Selects and understands procedures, machines, or tools that will produce the desired results; identifies or solves problems in machines, computers, or other technologies as they are related to performing tasks.

Any combination of education and/or experience that provides the applicant with competencies in

• Analytical Thinking/Problem Solving:
  Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
• Customer Service:
  Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication:
  Expresses information to individuals or groups effectively, taking into account the audience and nature of the information; makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Reading:
  Understands and interprets written material,…