Operations Supervisor; Seasonal

Overview

We’re looking for a positive, reliable, and hands-on supervisor to lead the Juneau Welcome Guard team — the friendly faces who help keep our downtown crosswalks safe and welcoming for visitors and residents alike. In addition to emphasizing safety and teamwork, the ideal candidate will take pride in representing Juneau and understands the power of a warm welcome. Responsibilities will include ensuring smooth daily operations, supporting and coaching the team, and embodying the spirit of community and hospitality at every crosswalk.

Duties include team supervision, scheduling, crosswalk assignments, logistics, and incident management.

• Deliver “legendary” service to visitors by modeling a team culture of friendliness, approachability, and helpfulness that reflects Juneau’s community pride.
• Must have strong interpersonal communication, time management, and conflict-resolution abilities, as well as sound judgment and persistent situational awareness under dynamic conditions.
• Demonstrated punctuality with ability to balance multiple operational priorities including floaters/breaks.
• Able to incorporate employee scheduling preferences into weekly plan and daily crosswalk assignments.
• Strong leadership skills to include being an exemplar employee and coaching others to peak performance.
• Ensure equipment is in good working order and maintain daily inventory to include check in/check out.
• Familiarity with Juneau’s downtown geography and tourism flow highly preferred.

• Ability to stand and walk for extended periods (up to 6 hours).
• Lift and carry up to 35 lbs. of equipment.
• Work outdoors in all weather conditions, including rain, wind, and cold.
• Maintain full visual and auditory awareness of traffic and pedestrian activity.
• Perform supervisory duties in noisy, crowded, or high-stress environments while maintaining professionalism.

Because this role involves direct supervision of safety-critical operations in a dynamic outdoor environment, all listed physical and cognitive functions are deemed essential. Reasonable accommodations cannot be provided where such accommodations would compromise operational safety, supervision effectiveness, or the ability to respond rapidly in emergencies. Pursuant to ADA Title I (42 U.S.C. § 12111(8)), the ability to perform active field supervision, maintain continuous environmental awareness, and exercise physical mobility are bona fide occupational qualifications (BFOQs) for this position.

• High school diploma or equivalent required; some college hours preferred.
• 2+ years supervisory or logistics experience in tour operations, safety, transportation, or hospitality settings.
• Must pass background check, pre-employment drug screening, and reference verification.

Full-time non-exempt position (April 15 – October 15) with frequent after hours text communication re: scheduling.

Please complete our online application to include a cover letter specific to this job and three professional references.