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SLA-Driven Call Center Operations Manager

Job in Juneau, Juneau Borough, Alaska, 99812, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-03-01
Job specializations:
  • Management
    Program / Project Manager, IT Project Manager, Operations Manager
  • IT/Tech
    IT Project Manager
Salary/Wage Range or Industry Benchmark: 111400 - 150000 USD Yearly USD 111400.00 150000.00 YEAR
Job Description & How to Apply Below
A federal services organization seeks a Call Center Operations Manager in Juneau, Alaska. The successful candidate will oversee call center functions, ensuring compliance with federal standards, and lead initiatives to improve efficiency. The role requires strong project management skills and at least 7 years of relevant experience, including 5 years in management. Ideal candidates will also hold a relevant bachelor's degree and certifications like PMP or ITIL.

Competitive salary range is $111,400-$150,000.
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