Director of Program Operations; ACPE)(PCN

Job Details

• Title: Director of Program Operations (ACPE)(PCN 05-0401) in Juneau, AK
• Employer: State of Alaska
• Location: Juneau, AK
• Salary: $4,572.00 Biweekly
• Job Type: Full Time
• Job Number: 52103
• Department: Alaska Commission on Postsecondary Education
• Division: Program Operations
• Opening Date: 11/18/2025
• Closing Date: 2/9/2026 at 5:00 PM Alaska
• Position Open To: Alaska Residents Only

The Alaska Commission on Postsecondary Education (ACPE) is recruiting for a Director of Program Operations to join our leadership team in Juneau. The Director of Program Operations serves as ACPE’s Chief Operating Officer and is responsible for the administration and oversight of Alaska Commission on Postsecondary Education and Alaska Student Loan Corporation (ASLC) financial aid programs, including loan, scholarship and grant origination and servicing, contractor oversight and monitoring, compliance, and research and analysis.

This position also manages special projects and strategic initiatives, and may act on behalf of the Executive Director in their absence.

WORKING CONDITIONS; WHAT YOU CAN EXPECT:

Subject to HR and division approval, we offer hybrid telework options once employees have completed the required probationary period.

ACPE’s Juneau office is located in the Vintage Business Park area of Mendenhall Valley, conveniently close to the bus line, with ample parking available. Standard work hours and work location are outlined in the ACPE Telework Agreement. Based on business needs, this position may occasionally require alternate workdays and/or reporting to the main workplace on an otherwise scheduled telework day.

The position may also require periodic overnight travel, both in- and out-of-state, to represent ACPE in meetings, conferences, and collaborative initiatives.

Positions with the Commission are eligible for all State of Alaska health care, leave, and retirement benefits. For more information about ACPE, our mission, and our services, please visit our website at:(Use the "Apply for this Job" box below)..gov

The ideal candidate demonstrates exceptional leadership and strategic management capabilities, possesses a strong understanding of financial aid operations and compliance, and is committed to advancing ACPE’s mission of providing sustainable solutions for college, career, and technical training.

They will actively support and model ACPE’s values:
Service, Innovation, Empowerment, Quality, and Accountability
.

The ideal candidate will possess some or all of the following knowledge, skills, and abilities:

• Extensive knowledge of statutes, regulations, policies, and procedures governing federal and state financial aid programs
• Experience developing, interpreting, and implementing complex laws and regulations
• Proven leadership in managing large, multi-functional teams and complex financial operations
• Strong analytical, strategic planning, and problem-solving skills
• Exceptional written and verbal communication skills, including representing the agency in public forums
• Experience with electronic loan servicing and financial management systems
• Ability to build and maintain positive relationships with diverse stakeholders in a highly regulated environment
• Sound judgment and discretion in handling sensitive information and decision-making

• A bachelor’s degree from an accredited college (business administration, accounting, or finance preferred);

AND

• Five years of broad mid- to upper-management experience in a financial field. Proven leadership record in loan management, electronic commerce, or large customer service administration is required.

Substitution: Additional postsecondary education may be substituted for the required general experience on a year-for-year basis, for up to two years.

Preference will be given to applicants with management experience in consumer, educational, or federal student lending programs.

Other Information:

This is a fully exempt job class under AS ).

Contact Information:

For questions regarding application submission or system errors, contact the Workplace Alaska hotline at or  in the Juneau. Email inquiries may be sent to recruitment.services.

For more position details, please contact the hiring manager listed in the posting.