Assistant Branch Manager ; Burlington, MA

Full job description:
In a Retail bank branch, the Assistant Branch Manager proactively sells the bank’s products and services to existing customers and prospects, guides the sales efforts of the platform team, ensures superior customer service levels, and manages the daily operations of the branch.

• Under the direction of the branch manager, assists with the daily management of a banking office (generally with under $100 million in deposits)
• Responsible for achievement of personal sales goals, and proactively guiding the sales activities of the platform staff toward achievement of branch goals
• Through tested techniques, engage in sales and service coaching sessions with sales staff
• Responsible for daily branch operations to include overdraft management, vault management, branch schedules, the opening and closing of the office, and other duties
• Responsible for branch’s adherence to audit/compliance requirements
• Manages customer service levels within the branch, adhering to established guidelines
• Consistently applies Human Resource policy for routine aspects of management, and as performance issues arise
• May prepare and deliver performance appraisals for subordinates as directed by Branch Manager
• Expected to have/gain full understanding of the teller function

• High School or equivalent required;
  Associates / Bachelor’s degree preferred
• One-to-two years of supervisory/management experience in a retail banking environment required
• For incumbents who have tenure with the bank, must have a history of solid sales, service and any applicable management successes
• Basic business acumen and professionalism is a must
• Strong written and verbal communication skills are critical
• Ability to build relationships and strong alliances across the organization
• Ability to quickly learn all there is to know about the products and services offered by the bank

Full‑time

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

• 8 hour shift
• Day shift
• Weekends as needed

Burlington, MA 01803 – Must reliably commute or plan to relocate before starting work.

• Sales: 1 year (Preferred)
• Management: 1 year (Required)
• Banking: 1 year (Required)

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