Service Manager

Service Manager

The Service Manager provides case management and service coordination for individuals receiving Medicaid Waiver services while supervising a team of Direct Support Professionals (DSPs). This position serves as the primary contact for individuals, families, care coordinators, and community partners to ensure quality supports and successful implementation of Individual Service Plans (ISPs).

Key responsibilities include managing an assigned caseload and coordinating services to meet individual goals and needs, developing, implementing, and monitoring Individual Service Plans (ISPs), facilitating quarterly team meetings and monitoring progress toward outcomes, connecting individuals and families with community resources, healthcare providers, and support services, maintaining accurate documentation, medication records, and HIPAA compliance, supervising, scheduling, training, and supporting DSP staff, assisting with recruitment, onboarding, and retention efforts, conducting regular quality assurance visits to ensure high-quality service delivery, providing direct support services as needed, and maintaining compliance with Medicaid Waiver requirements and agency policies.

Required qualifications include a high school diploma or GED, at least 18 years of age, ability to pass and maintain required background checks, and strong organizational, communication, and problem-solving skills. Preferred qualifications include experience in case management, healthcare, human services, or developmental disabilities, knowledge of Medicaid Waiver programs and person-centered planning, and supervisory or leadership experience.

This position includes office, community, and client-based work. Local travel, occasional lifting, and direct support duties may be required.

Conditions of employment include passing and maintaining all required background checks, completing required onboarding, training, and certification requirements, and complying with all REACH policies and regulatory requirements.