Retail Manager

Taku Fisheries is an Alaskan seafood processing company. The company controls the whole process - from purchasing fresh caught seafood from the fisherman, processing, fish smoking and wholesale and retail sales, domestic and international. The plant is open year-round but as with the industry itself, the workload can fluctuate with the seasons.

The Retail Manager is responsible for day-to-day operations of the retail store as well as all necessary duties to maintain operations. This includes ordering inventory, hiring, training, and ensuring high-quality customer experience for visitors and locals.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Supervision and training of retail staff.
• Manage scheduling, staffing, and performance expectations.
• Ensures excellent customer service and resolves customer issues professionally.
• Order stock and develop new lines of branded products.
• Manage inventory controls including monthly counts.
• Keep POS systems up to date.
• Maintain best practices for cash handling and create regular cash deposits.
• Collaborate with the team on marketing and promotional efforts, and other efforts to promote the ecommerce functions of the company.
• Promote business through social media, direct marketing, and community partnerships.
• Creates, analyzes, and distributes daily and weekly reports, to monitor sales and labor costs.
• Performs other related duties as assigned.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to stand for extensive periods of time.
• Must be able to lift 25 lbs.
• Ability to move products, stock shelves, and maintain store floor.

• High school graduation preferred.
• Two years of supervisory experience preferred.
• Customer service experience required.

• Excellent communication and customer skills.
• Ability to work well in a team environment.
• Ability to proactively address issues and ask questions as needed.
• Ability to prioritize and organize tasks.
• Ability to work independently.
• Attention to detail and completing tasks timely and accurately are a must.