Sales Support and Admin Specialist

Sales Support and Admin Specialist – Stow, OH

As a Sales Support and Admin Specialist, you will play a vital role in supporting our business development team by bridging the gap between different departments within the company and our valued clients. Your focus will be on nurturing client relationships and ensuring their experience with us is top‑notch. Day‑to‑day, you will be the go‑to person for handling client inquiries and collaborating with various teams to swiftly resolve any issues that arise.

4550 Darrow Rd, Stow, OH

• 1st shift schedule
• FULL BENEFITS – 1st Day of Employment
• Paid Vacation + 7 Paid Holidays + Sick Pay
• 401(k) with company match & Employee Stock Purchase Program
• Tuition Reimbursement
• Bonus potential

• Answer and address calls from customers regarding electronic scrap and recycling services
• Attend client calls; manage email correspondence daily
• Provide verbal and written quotations to customers
• Process customer orders and provide order status updates
• Create purchase and sales orders in the ERP System
• Process outbound sales through initiating phone contact with customers
• Review inquiries submitted by customers and business development managers that implement service delivery
• Collaborate with Business Development and the Inside Sales Manager as liaison within service delivery expectations for clients
• Daily communication with Transportation, Accounting and Operations to resolve time‑sensitive issues

• Strong interpersonal skills and customer service experience
• Detail‑oriented with excellent time management skills
• Ability to multi‑task and maintain organization
• Self‑starter and proactive problem solver
• Ability to retain and document important information as it relates to customer accounts
• Ability to collaborate and communicate with various members of the organization

Sales Operations Group

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommod
.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, please review the company resources.