Remote Network Technician

Position Summary

Remote Network technicians are a remote and combination technician. The primary duties are installation, operation, administration, and maintenance of Digital and VoIP Telephone Switches, Transport Systems (both network and CPE), DLC’s, PBX’s, Ethernet Switches, Cell Sites, Central Office power systems, and the network management platforms used to monitor their performance and availability.

Compensation range: $51.34 – $57.87 per hour. This field‑based position in remote geographic locations within Alaska follows a rotational schedule of two weeks on and two weeks off. Remote international applicants are not eligible for support or visa sponsorship.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Central Office
  • Identify, research and resolve software and switch issues.
  • Use applicable interface devices and test equipment to monitor digital central offices and associated facilities.
  • Make decisions and take actions to ensure uninterrupted service.
  • Respond to system messages and alarms to determine root causes of network problems and take corrective action.
  • Analyze switch performance, system faults, and customer reports; initiate corrective actions when necessary.
  • Perform routine testing on site and from remote test facilities; coordinate with departments, customers and telco personnel as required.
  • Maintain technical documentation, office records, drawings, archived printouts, and site logs.
  • Interpret and input complex software translation changes for system upgrades.
  • Perform preventative maintenance and database backups.
  • Install, configure and provision remote and central office equipment.
  • Troubleshoot, repair, and maintain central office equipment and wiring.
  • Install, repair and maintain rectifiers and DC power plants, including battery plants.
  • Perform other duties as assigned.
• Data
  • Perform installation, maintenance, and testing on private line and special circuit equipment, digital access cross‑connect systems, T‑carrier, fiber optic terminal and multiplexer equipment.
  • Install, align, and maintain line treatment equipment for data and analog circuits.
  • Install and maintain central office and customer premise equipment including WAN/LAN Ethernet switches, routers, servers, VTC equipment, satellite and base structure, microwave, point‑to‑point and point‑to‑multi‑point equipment.
  • Conduct line conditioning tests and end‑to‑end tests for data transport equipment from the central office to the customer premise; use various test equipment and system‑based testing facilities to ensure proper installation.
  • Coordinate installation activities with customers, departments and manufacturers to achieve successful completion.
  • Make cross‑connect changes and re‑arrangement on MDFs, digital cross‑connect panels, and fiber distribution frames as required.
  • Interpret engineering specifications, schematics, and drawings for AK Communications network and CPE installations.
  • Perform other duties as assigned.
• Inspections
  • Complete as‑builds and track labor hours and cost of materials for all contract projects.
  • Manage and maintain schedules and costs for current construction projects.
  • Inspect and coordinate ongoing projects for wire‑line, wireless, central office, and customer premise installations and modifications.
• PBX
  • Provide customer service, troubleshooting, and educate customers on ACS products and services.
  • Answer customer inquiries.
  • Determine cable distribution to fulfill service requirements.
  • Run, secure and terminate necessary cabling.
  • Place equipment cabinets, racks, and supporting framework.
  • Accomplish all inter‑cabinet wiring.
  • Install associated sets and sub‑sets of business systems.
  • Install associated power equipment and make necessary distribution.
  • Install and provision system programming.
  • Perform fault location for PBX, PAX, Key, VoIP telephone or special circuits; restore degraded or out‑of‑service conditions.
  • Conduct system or sub‑system testing as required.
  • Perform preventative…