Office Network Technician – Fiber & VoIP

At Alaska Communications, we’re committed to putting our team first, always being customer focused, having a can‑do attitude, owning our results and always acting with integrity. This is what we hire for and what our team members exhibit each day. Want to make an impact with us? We are unable to support remote international applicants or routinely sponsor work visas.

The compensation range for this job is: $45.31 - $51.03

Primary Duty Network technician’s primary duties are installation, operation, administration, and maintenance of Digital and VoIP Telephone Switches, Transport Systems (both network and CPE), DLC’s, PBX’s, Ethernet Switches, Cell Sites, Central Office power systems, and the network management platforms used to monitor their performance and availability.

• Provide customer service, troubleshooting, educate customers on available ACS products and services, provision and de‑provision products and services.
• Answer customer inquiries.
• Determine cable distribution to fulfill service requirements.
• Run, secure and terminate necessary cabling.
• Place equipment cabinets, racks, or supporting frame work.
• Accomplish all inter‑cabinet wiring.
• Install associated sets and sub‑sets of business systems.
• Install associated power equipment and make necessary distribution.
• Install and provision system programming.
• Perform all facets of fault location of PBX, PAX, Key, VoIP telephone or special circuits to restore degraded or out‑of‑service conditions.
• Conduct system or sub‑system testing as required to determine failures or to accomplish routine maintenance tests.
• Perform preventative maintenance and database backups.
• Install, maintain, and modify PBX and Key Systems.
• Installation and configuration of vendor specific cards and equipment.

• Identify, research and resolve software and switch issues daily.
• Use applicable interface devices and appropriate test equipment to monitor digital central offices and associated facilities.
• Make decisions and take actions to insure uninterrupted service.
• Respond to system messages and associated alarms to determine the root cause of network problems and to take appropriate corrective action.
• Analyze switch performance, system faults, customer reports, initiating corrective actions when necessary.
• Perform routine testing both on site and from remote test facilities, sometimes coordinating with other departments, customers, and other interconnecting telco personnel.
• Maintain technical documentation, office records, drawings, archived printouts, and site logs.
• Interpret and input complex software translation changes for system upgrades.
• Perform preventative maintenance and database backups.
• Installation, configuration and provisioning of all Remote and Central Office equipment.
• Troubleshoot, repair, and maintain Central Office equipment and wiring.
• Perform other duties as assigned.

• Perform all associated installation, maintenance and testing on private line and special circuit equipment, digital access cross connect systems, T‑carrier, fiber optic terminal and multiplexer equipment.
• Install, align, and maintain line treatment equipment associated with data and analog circuits.
• Installation and maintenance of central office and customer premise equipment to include but not limited to: WAN/LAN Ethernet switches, routers, servers and VTC equipment.
• Perform all line conditioning testing; along with end‑to‑end tests for installation of data transport equipment from the Central Office to customer premise, utilizing a variety of basic and complex test equipment, and switch and system based testing facilities to ensure proper installation and testing of new systems.
• Coordinate installation activities with all customers and departments to include manufacturers if required to a successful completion.
• Make cross‑connect changes and re‑arrangement on MDF’s, digital cross connect panels, and fiber distribution frames as required.
• Interpretation of engineering specifications, schematics, and drawings associated with AK Communications network and CPE installations.
• Perform other duties as assigned.

• Responsible for…