Sales and product service Published: Field Service Technician

Sandvik Mining is looking for a Field Service Technician – Juneau, AK

If you have a strong mechanical or electrical background and strong diagnostic skills, Sandvik Mining welcomes you to consider this fantastic Field Service Technician opportunity!

Sandvik has a strong platform based on our world-class R&D capabilities, and premium, high-tech products. We are at the forefront of automation, digitalization and electrification, and sustainability is an integral part of how we do business.
We seek bright, curious, and forward-thinking multi-cultural team members who are motivated by serving customers and employees, in future proofing business and thrive in an inclusive learning culture. We offer competitive wages and benefits
, strong support for learning and professional development
, and opportunities to grow a successful, rewarding career in a diverse, collaborative, and globally connected organization that values innovation, fairness, and long‑term impact.

Business area Mining is a global leading supplier of equipment and tools, parts, service, digital solutions and sustainability-driving technologies for the mining and construction industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying.

As the Field Service Technician, you will troubleshoot, repair, and maintain mechanical and or electrical aspects of underground drilling, load & haul trucks, mining equipment and components at high profile mining sites. The Field Service Technician is also responsible for new equipment commissioning and training at customer sites with minimal supervision. This role will largely cover the Juneau, Alaska, and can be fly in / fly out for 2 weeks at a time.

Responsible for standard maintenance, faultfinding, repairing, inspecting, and commissioning service projects, taking customer and Sandvik framework and requirements into account.

• Maintenance and Servicing Equipment, high level technical troubleshooting and repair
• Plan for correct tools and parts required to perform tasks, according to all work procedures
• Commissioning of new products that includes pre-delivery inspections and hot (operational and at customer site) commissioning
• Conduct root cause analysis (RCA) to identify and solve common problems, as a first line support
• Identify components, understand basic functionality, and conduct maintenance and repair work accordingly. This includes the provision of preventive and cost-efficient repairs
• Maintenance Personnel Training
• Uses knowledge and experience to solve standard problems for customers.
• Understands system functionality and interactions of hydraulics/mechanics/electrics/automation/pneumatics/materials
• Complete maintenance reports for internal and external stakeholders e.g., report and document on maintenance and/or repairs completed. Obtain customer authorization to invoice.
• Occasionally collect technical feedback in Sales Area (inputted into Database).
• Perform in-depth adjustments and fine tuning of underground equipment
• Coach customer technicians on basic servicing and maintenance principles
• Ensure that all routine work procedures (using the tools provided), are carried out according to safety standards

The Field Service Technician will spend their time working underground and surface, so candidates must be comfortable with these conditions. As this role requires approximately 50% travel, you will be provided with a company vehicle.

The Field Service Technician will possess:

• Attributes of a safety champion, capable of working alone and stopping work if required
• Excellent troubleshooting ability with strong diagnostic and problem-solving skills, proven experience maintaining and fault finding on Sandvik equipment
• Have knowledge of hydraulics, pneumatics and electrical systems
• Must conform to ISO standards
• Must deliver high quality work aligned to OEM standards

• Technical certification or diploma in mechanical or electrical fields or equivalent years of professional field/technical experience and a minimum of 5 years industry related experience.
• Must have mining equipment experience
• Technical experience to include diesel and…