Case Management Specialist - Tribal Assistance - Juneau

Case Management Specialist

Department:
Tribal Assistance

Exemption Status:
Non-Exempt

Pay Grade(s): 8/9 ($27.29 - $30.56 + DOE)

The Case Management Specialist will provide case management services, coaching, mentorship, and guidance for General Assistance (GA) and Temporary Assistance to Needy Families (TANF) clients. The incumbent will use a wrap‑around service approach to provide professional-level casework and services including, but not limited to: conducting interviews to determine need, assisting client with the application process, collecting data and documents to establish program eligibility, working with the client to develop a strengths-based Case Plan, and monitoring client progress regularly with the end goal of reducing or eliminating the barriers to the client’s achievement of economic independence and monitoring participant progress towards achieving the goal of self‑sufficiency as directed under the PL 102-477 plan and program regulations.

• Primary contact in addressing the needs of GA and TANF participants
• Work with participants to identify strengths and develop Case Plans (CP)
• Provide confidential case management services including initiating referrals and follow‑up communication with other service providers, complete home visits, and attend appointments with participants as necessary in an advocate capacity, etc.
• Responsible for reading, understanding, and explaining State, Federal, and Tribal policies related to participant services for GA and TANF programs.
• Engage appropriately with returning participants to support them in identifying strengths, existing supports, and community resources
• Work with each participant on their financial wellness and create a financial plan.
• Interview participants and make recommendations and referrals
• Explain program options and services available to the participant, and the requirements of each program
• Ensure participants’ right to privacy and ensure appropriate confidentiality at all times including notifying supervisor if there is a conflict of interest.
• Assist clients in completing necessary paperwork, follow‑up, and assist participant in acquiring necessary documents via a release of information
• Responsible for daily case‑noting all contact with participants and service providers using a designated database
• Work with participants in setting goals/objectives or identifying barriers to self‑sufficiency or obtain permanent housing
• Process internal paperwork for the participant in a timely manner to ensure program goals are met
• Work with employers to ensure participants are meeting their employment responsibilities
• Conduct interviews to determine needs
• Work within time frames and deadlines dictated by program requirements
• Conduct self‑audits of participant files to correct reporting or data entry errors and make adjustments if necessary.
• Investigate complaints from participants and others to verify validity; detect discrepancies, and seek clarification and verification of data.
• Work with other agencies including housing, employment, local employers, and other service providers along with internal providers of services and departments to provide holistic wrap‑around services to participants.
• Other duties as assigned

• Extensive knowledge of local, State and Federal service agencies and resources
• Ability to read and interpret procedures to make conclusions and decisions
• Mastery of basic office procedures and practices
• Excellent computer skills including all MS office Suite programs
• Knowledge of interviewing techniques/Motivational Interviewing
• Excellent writing skills
• Ability to evaluate and recommend changes in a participant’s reentry plan
• Excellent case management skills
• Excellent customer service skills
• Excellent interpersonal communication skills
• Excellent prioritization and time management
• Ability to practice tact, courtesy, and discretion
• Knowledge and current on approaches to recovery and reentry into the community for persons who have been incarcerated
• Experience working with Native American/Alaska Native clientele; sensitive to the cultural diversity and needs of this population

• Associate…