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Global Social Support Leader; Crisis & Trust
Job in
Juneau, Juneau Borough, Alaska, 99812, USA
Listed on 2026-02-13
Listing for:
Coinbase
Full Time
position Listed on 2026-02-13
Job specializations:
-
Software Development
Data Science Manager
Job Description & How to Apply Below
A leading cryptocurrency platform seeks a Head of Social Support to build and lead teams delivering world-class social customer support. The ideal candidate will have over 8 years' experience in social programs, possess crisis management expertise, and thrive in high-stakes environments. Responsibilities include developing strategies, managing crisis responses, and collaborating with cross-functional teams to enhance the customer experience. This role is located in Juneau, Alaska, with a competitive salary and benefits including equity eligibility and bonuses.
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