Account Representative - Customs Brokerage

Summary

The Account Representative - Customs Brokerage is responsible for coordinating and executing shipments to ensure adequate service levels of clients are met. This position supports the company's day-to-day functions and is the direct liaison for assigned shipments.

• Serves as the customer service liaison between the Company and the customer
• Processes Custom and OGA entries for clearance of goods into the United States
• Opens files, enters notes, information and document requests in Cargowise and/or AS400 system
• Classifies invoice based on HTS (Harmonized Tariff Schedule)
• Sends information/document requests to company's employees, suppliers, service providers and U.S. Government agencies as needed
• Communicates with specified offices, departments, and teams on all issues affecting customs brokerage
• Files document requests, correspondence and documents in a file folder identified by the applicable shipping/reference number
• Ensures compliance with U.S. Government regulatory agencies such as FDA, EPA, FCC, Fish & Wildlife, etc.
• Coordinates shipping details with U.S. Forwarders, Steamship Lines, Airlines, Agents, etc.
• Converts and verifies shipment weight, volume and foreign currency
• Maintains communication with customers, carriers and vendors
• Coordinates pick-ups and invoice files
• Assists customers with questions, complaints, requests, tracking and tracing
• Handles accounting processes accurately and in a timely manner
• Coordinates shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination
• Reviews documentation or issues documents to meet government regulations and carrier regulations
• Has knowledge of buying/selling rates to ensure profitability
• Ensures email and telephone calls are promptly and politely answered
• Other duties as required and assigned

• High school diploma or GED (General Education Diploma) equivalency
• Minimum 3 years experience in customs brokerage or an equivalent combination of both education and experience
• Knowledge of U.S. Government Agency requirements
• Knowledge of U.S. Customs and OGA clearance of freight
• PC literate with experience with Microsoft Outlook, Work, Access and Excel
• Excellent written and oral communication skills that demonstrate a proven ability to develop relationships with a range of internal and external customers
• Excellent planning and organizational skills
• Ability to read and interpret documents
• Ability to write routine reports and correspondence
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to multitask
• Mathematical skills essential to ensure accuracy in calculations

While performing the duties of this job, the employee frequently is required to sit, reach with hands and arms, and talk. The employee is regularly required to use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 15 pounds. The employee is regularly exposed to ambient lighting and temperate climate conditions.

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Job duties as documented in this job description are considered “Essential Functions” and have been created by the standards of the Equal Employment Opportunity Commission (EEOC).

The standards of the Americans with Disabilities Act (1990) require that employees be able to perform “Essential Functions” of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the “Essential Functions”.