Dispatcher – Denali National Park; Doyon JV

Job Description

We are seeking a highly organized and detail-oriented Transportation Dispatcher to coordinate and manage the daily logistics of our transportation operations. The ideal candidate will ensure efficient scheduling, communication, and tracking of vehicles and drivers while maintaining excellent customer service quality and compliance with company policies. The Dispatch position interacts with many departments as it is a hub for access keys to facilities and vehicles.

• Schedule and dispatch drivers to appropriate locations based on customer requests, service requirements, and available resources.
• Monitor vehicle routes and adjust schedules to optimize efficiency and reduce delays.
• Ensure timely communication with drivers to provide updates, changes, or instructions.
• Act as the primary point of contact for drivers, customers, and internal teams.
• Act as first response for emergencies and as the communication hub for management and staff during emergencies.
• Address inquiries, provide status updates, and resolve issues promptly and professionally.
• Maintain clear and consistent communication with all stakeholders to ensure smooth operations.
• Use GPS tracking systems and other tools to monitor vehicle locations and driver performance.
• Record and report key metrics such as delivery times, delays, and incidents.
• Prepare daily, weekly, and monthly reports on transportation performance and efficiency.
• Ensure all transportation activities comply with federal, state, and local regulations.
• Monitor driver adherence to safety protocols, hours of service, and company policies.
• Coordinate with mechanic teams to ensure vehicles are inspected and operational.
• Quickly identify and resolve logistical or operational challenges, such as route disruptions, vehicle breakdowns, or personnel shortages.
• Develop contingency plans to address potential service disruptions.
• Maintain accurate records of dispatch schedules, delivery logs, and customer communications.
• Enter and update driver schedules.

• Previous experience demonstrating an ability to organize, prioritize and process information.
• Must have good multi-tasking skills.
• Must have Supervisor/Team Lead experience of 1 year.
• Demonstrated ability to attend to details and creative problem solving.
• Demonstrated good customer service skills.
• Proper phone etiquette.
• Demonstrated knowledge of effective oral and written communication skills.
• Demonstrated knowledge of basic computer skills, including MS Word and MS Excel.
• Ability to work unsupervised in a high pressure environment.
• Previous experience in a transportation related dispatch office preferred.
• Previous experience in office related work a plus.
• Previous customer service experience helpful.

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).

Employees are responsible for knowing the environmental aspects and associated impacts of their job position. Job specific Environmental Aspects and Impacts will be communicated by Dept. Managers during EMS training.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.