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Customer Service Specialist
Job in
Jupiter, Palm Beach County, Florida, 33478, USA
Listed on 2026-06-03
Listing for:
PrideStaff
Full Time
position Listed on 2026-06-03
Job specializations:
-
Administrative/Clerical
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep
Job Description & How to Apply Below
Customer service specialists should be experienced with handling sensitive information. In addition:
- Excellent phone manner and the ability to listen
- Fluent keyboard skills and technical acumen, as well as the ability to quickly learn new systems
- High attention to detail with the ability to review data and information and match recorded information as needed
- One of the associates is required to be bilingual, English and Spanish-speaking
- Monitor service request workflow (traffic tickets)
- Assist with processing of backlog and incoming service requests within the department
- Assist with data entry based on need and workload.
- Guide / assist with the creation, maintenance, validation and communication/use of Knowledge Management Materials (training documents, SOPs, checklists, job aids, etc.)
- Assist in special assignments and projects as needed
- Review outgoing transactions for accuracy, identify, document and correct errors, provide defect completion, escalate to management as needed
- Assist in root cause analysis (RCA) creation / documentation as needed
- Other duties as assigned by Management
- Work well in a team environment and with individuals from all business areas
- Execute all duties with follow-through and professionalism, demonstrating a high level of business ethics
Compensation / Pay Rate (Up to): $20.00 - $20.00 Per Hour
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