Logistics Quality Assurance Clerk

Overview

As a Contract Logistics Specialist at Kuehne+Nagel, you will manage end-to-end warehousing operations for our customers. By doing so with precision, you not only contribute to the success of your team, but also to the day‑to‑day operations and success in the warehouse and distribution centres. For example, storing and delivering delicate flowers and fresh ingredients to local stores for everyday lunches and family celebrations.

At Kuehne+Nagel, our work truly contributes to more than we imagine.

The Quality Assurance Clerk acts as a point of contact for the customer. You will be responsible for compiling data and creating comprehensive reports to satisfy contractual requirements. The position requires a high degree of attention to providing accurate, complete and timely responses to internal and external Distribution Center stakeholders. You will work Monday‑Friday, 7:00 am‑3:30 pm and will be paid weekly at $24.00 per hour.

• Data entry, compilation, sorting, and verification of the accuracy of data to be entered
• Compiles statistics and prepares various reports for management
• Examines records such as manifests, invoices, bills of lading and related documents and correspondence and resolves process inefficiencies
• Confers with warehouse or common carrier personnel to expedite or trace missing or delayed shipments
• Investigates overdue and damaged shipments or shortages in shipments for customers and/or common carriers
• Analyzes complaints concerning services rendered. Refer complaints of service failures to designated departments for investigation and update customers on a timely basis
• Records and retains meeting minutes
• Continuous improvement initiatives
• Other duties as assigned

• Minimum Education:
  
  High School Degree or Equivalent
• A minimum of 2 (two) years of experience in customer service or quality assurance
• Effective written and verbal communication skills
• Intermediate skills in Microsoft Word, Excel and PowerPoint are required
• Experience with SAP or any Warehouse Management System (WMS) highly desired
• Exercises initiative in following up on pending issues and action items
• Ability to effectively solve problems

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer great compensation and medical/dental benefits packages, employee discounts, tuition reimbursement, excellent training programs, and a fun, interesting global work environment. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401(k) plan, tuition reimbursement and incentive compensation for eligible roles.

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, and protected activity.

Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for sincerely held religious beliefs, unless such accommodation would create an undue hardship.