Bilingual Customer Service Representative

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POSITION OVERVIEW:

The Customer Service Specialist is responsible for leading efforts in providing information and services to all customers regarding traffic violations.

ESSENTIAL RESPONSIBILITIES:

• Review traffic violations
• Process payments
• Maintain knowledge of customer rules and regulations
• Ensure work complies with local rules
• Provide comprehensive resolution to customer inquiries

ADDITIONAL RESPONSIBILITIES:

Besides routine processing duties, Customer Service Specialists will:

• Monitor service request workflow (Fresh Desk Tickets)
• Assist with backlog and incoming requests
• Create and maintain Knowledge Management Materials (Training Documents, SOPs, etc.)

Further duties include:

• Assist with special projects
• Review transactions for accuracy, correct errors, escalate issues
• Contribute to root cause analysis (RCA)
• Perform other duties as assigned
• Work effectively in a team environment
• Demonstrate professionalism and high business ethics

REQUIREMENTS:

• Fluent in English and Spanish
• High School Diploma or GED
• At least 2 years of relevant experience
• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Ability to pass background checks
• Willing to learn proprietary software
• Strong communication skills
• Location:
  
  Jupiter, Florida
• Soft skills:
  
  personal effectiveness, problem solving, strategic thinking
• Typing speed of at least 30 words per minute
• Maintain confidentiality
• Legal work eligibility in the U.S.

DESIRED

SKILLS:

• Degree-level education
• Experience with Zendesk
• Experience with SAP or similar ERP/MRP systems

PHYSICAL REQUIREMENTS:

Employees must occasionally stand, walk, sit, use hands, reach, climb stairs/ladders, balance, stoop, kneel, crouch, crawl, talk, and hear. Reasonable accommodations can be provided for disabilities.

• Associate

• Full-time

• Customer Service

• Public Safety

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