Customer Service Specialist

Customer Service Specialist

Pride Staff has an opening for a customer service specialist for our client, an innovative manufacturing company in North Western Palm Beach County. Customer service specialists should be experienced with handling sensitive information. In addition:

• Excellent phone manner and the ability to listen
• Fluent keyboard skills and technical acumen, as well as the ability to quickly learn new systems
• High attention to detail with the ability to review data and information and match recorded information as needed
• Bilingual - English and Spanish - fluency is preferred, not required

In addition to processing/production duties, specialists are responsible for the following activities of their assigned department(s):

• Monitor service request workflow (traffic tickets)
• Assist with processing of backlog and incoming service requests within the department
• Assist with data entry based on need and workload.
• Guide/assist with the creation, maintenance, validation and communication/use of Knowledge Management Materials (training documents, SOPs, checklists, job aids, etc.)
• Assist in special assignments and projects as needed
• Review outgoing transactions for accuracy, identify, document and correct errors, provide defect completion, escalate to management as needed
• Assist in root cause analysis (RCA) creation/documentation as needed
• Other duties as assigned by Management
• Work well in a team environment and with individuals from all business areas
• Execute all duties with follow-through and professionalism, demonstrating a high level of business ethics

Excellent work environment with a "can do," collaborative team! Apply TODAY!

Compensation / Pay Rate (Up to): $20.00 - $20.00 Per Hour