WordPress Support Engineer

Word Press Support Engineer

We're looking to hire Word Press Support Engineers to help provide our customers with the industry-leading customer service they've come to expect. We are a very customer-centric company looking for candidates that share our passion for Word Press and customer satisfaction. The ideal candidate will be fluent in written English and have a strong Word Press technical background. They will clearly communicate with customers and quickly solve their technical problems with a friendly attitude.

At , Word Press Support Engineers represent the core front-line support team and are responsible for ensuring our customer experience is unparalleled.

Customer Support and Experience at  is not an afterthought; it is part of the  Core DNA and culture to provide world-class support to our customers that WOWs them.

• Be the first point of contact for our customers whenever they have any issues on their websites. Being the first point of contact, its really important for us that you provide an excellent experience to the customer by taking ownership of any issues reported by our customers and see problems through to their quick and effective resolution.
• Provide customer support through Live Chat, Tickets and Slack.
• Ensure all SOPs are followed and proper escalation procedures are initiated for unresolved issues to the appropriate internal teams.
• Help customers by going beyond the scope, diving deep into their Word Press issues and helping them troubleshoot and fix common Word Press issues.
• Write KBs and technical articles for our blog to further distribute knowledge within the community.
• Convert recurring issues into feature requests for the development team and be the customer's voice in the company to help improve the product.
• Assist our customers with migrating their Word Press site's to
• Provide critical assistance when it comes to pointing DNS to
• Provide customers with a "WOW!" experience.