Admin Supervisor

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you!

Performance Team handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions.

Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Other duties may be assigned.

• Oversee daily billing activities to ensure accurate and timely invoice generation.
• Review and validate invoices, purchase orders, delivery records, and other supporting documentation.
• Enter and maintain billing information in company systems.
• Prepare customer invoices, including charges, credit terms, shipment dates, and supporting documentation.
• Research and resolve billing discrepancies, customer disputes, and invoice exceptions.
• Process credit memos and billing adjustments related to incorrect billing.
• Maintain customer billing profiles and ensure compliance with customer-specific requirements.

• Conduct weekly AR reviews across all assigned locations.
• Monitor aging reports and identify past-due accounts requiring follow-up.
• Coordinate with customers and internal teams to resolve payment delays.
• Escalate collection risks and unresolved aging balances to management.

• Identify opportunities to streamline billing, approval workflows, and validation processes.
• Develop and maintain standard operating procedures for billing and AR activities.
• Improve reporting tools and processes to increase efficiency and accuracy.
• Recommend solutions that reduce billing errors and improve cash flow performance.

• Provide backup coverage for dedicated customer billing accounts.
• Cross-train team members to ensure adequate coverage and eliminate single points of failure within billing operations.
• Support after-hours customer requests and urgent billing issues when necessary.

• Directly supervise up to 7 employees within the billing and administrative functions.
• Assign workloads, establish priorities, and monitor performance.
• Provide coaching, training, and ongoing development opportunities for team members.
• Conduct performance reviews and communicate expectations clearly.
• Foster a collaborative, customer-focused work environment.
• Ensure compliance with company policies, procedures, and applicable laws.

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws, including:

• Interviewing, hiring, and training employees.
• Planning, assigning, and directing work.
• Appraising performance.
• Rewarding and disciplining employees.
• Addressing employee concerns and resolving problems.
• Supporting employee growth and development.

• Leadership & Delegation Effectively delegates assignments and monitors results. Establishes clear expectations and accountability. Recognizes team accomplishments and successes.
• Managing People Involves employees in planning and decision-making. Encourages process improvement and employee development. Provides regular coaching and performance feedback. Promotes quality, accountability, and customer service excellence.
• Judgment Demonstrates sound business judgment. Makes timely and informed decisions. Analyzes data and supports decisions with logical reasoning.
• Professionalism Maintains professionalism under pressure. Communicates respectfully and effectively with all levels of the organization. Demonstrates integrity and accountability.
• Safety & Security Adheres to company safety policies and procedures. Identifies and reports unsafe conditions. Uses company equipment and materials appropriately.
• Dependability Consistently meets deadlines and commitments. Accepts responsibility for results. Demonstrates flexibility during periods of…