Admin Supervisor

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

Performance Team handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions.

Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

The Admin Supervisor is responsible for overseeing billing operations, invoice validation, accounts receivable (AR) management, accounts payable (AP) management and customer billing support across multiple business locations. This role ensures timely and accurate invoicing, proactive monitoring of receivables, compliance with customer-specific billing requirements, and continuous improvement of billing processes.

The position serves as a critical resource for business continuity by providing expertise, cross-training, and backup coverage for dedicated customer accounts. The role requires strong leadership, analytical skills, and the ability to manage multiple priorities while supporting both operational and financial objectives.

This position reports to the Manager of Operations or designated department leader and supervises up to 7 administrative and billing team members.

Other duties may be assigned.

• Oversee daily billing activities to ensure accurate and timely invoice generation.
• Review and validate invoices, purchase orders, delivery records, and other supporting documentation.
• Enter and maintain billing information in company systems.
• Prepare customer invoices, including charges, credit terms, shipment dates, and supporting documentation.
• Research and resolve billing discrepancies, customer disputes, and invoice exceptions.
• Process credit memos and billing adjustments related to incorrect billing.
• Maintain customer billing profiles and ensure compliance with customer-specific requirements.

• Conduct weekly AR reviews across all assigned locations.
• Monitor aging reports and identify past-due accounts requiring follow-up.
• Coordinate with customers and internal teams to resolve payment delays.
• Escalate collection risks and unresolved aging balances to management.

• Identify opportunities to streamline billing, approval workflows, and validation processes.
• Develop and maintain standard operating procedures for billing and AR activities.
• Improve reporting tools and processes to increase efficiency and accuracy.
• Recommend solutions that reduce billing errors and improve cash flow performance.

• Provide backup coverage for dedicated customer billing accounts.
• Cross-train team members to ensure adequate coverage and eliminate single points of failure within billing operations.
• Support after-hours customer requests and urgent billing issues when necessary.

• Directly supervise up to 7 employees within the billing and administrative functions.
• Assign workloads, establish priorities, and monitor performance.
• Provide coaching, training, and ongoing development opportunities for team members.
• Conduct…