Animal Services Dispatcher

A list of eligible candidates will be established to fill current and future vacancies throughout Riverside County. The recruitment will remain open until filled.

The Riverside County Department of Animal Services has an opportunity for an Animal Services Dispatcher, located in Jurupa.

The Animal Services Dispatcher will work in a fast-paced high-pressure environment receiving emergency and non-emergency animal control-related requests from staff, the general public and outside agencies. The Animal Services Dispatcher will then deploy Animal Control via computer, radio and/or phone.

Competitive candidates will have experience as a 911 Operator (for a large enterprise), Chameleon/CMS (animal welfare software) and/or experience in a high-volume call center (for a large enterprise).

The schedule for this position varies and requires availability during weekends and holidays.

The Riverside County Department of Animal Services has a vision for promoting an environment of responsible pet ownership through progressive animal welfare initiatives, community outreach, and humane education in a culture of compassion, creativity, and integrity. The Department of Animal Services believes the character of its organization is best reflected in the strong dedication of each of its employees who strive to meet the highest standards of performance and compassion on behalf of the animals and people that they serve.

The Department of Animal Services operates four shelters located in Blythe, Jurupa Valley, San Jacinto and Thousand Palms.

• Receive calls for service from departmental staff, the public and outside agencies and determine appropriate action to be taken; evaluate calls and provide information in accordance with departmental policies and procedures, as well as local and state animal control ordinances; route calls to appropriate personnel as necessary.
• Dispatch calls for service; utilize department case management software, mapping tools and radio systems; assign priority level to call based on established departmental procedures and guidelines and dispatch animal control officer staff based on appropriate geographical location.
• Track the location of Animal Control Officers; monitor Officer location via a GPS tracking system; perform routine safety checks, dispatch for back-up assistance and take appropriate action as needed to ensure the safety of Animal Control officers.
• May perform administrative and clerical support duties (e.g., process kennel permits and citations, schedule hearings, maintain filing systems, and generate and mail out departmental correspondence).

Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. examination.

Six months of providing customer service with responsibility for receiving, evaluating, and responding to inquiries or complaints.

Possession of a valid California Driver License:
Class C may be required.

Laws, ordinances, and regulations related to animal control; techniques, procedures, and methods used in operating a public service communications or dispatch center; techniques and procedures in dispatching and operating radio transmitters; modern office practices and procedures including filing, recordkeeping and operating standard office equipment.

Operate radio and telephone equipment; follow oral and written directions quickly and accurately; provide prompt, accurate and efficient service; establish and maintain effective working relationships with employees, the public and outside agencies.

Ability to work in an environment with exposure to animals, which may include animal smells, dander, excrement, fluids and wounds.

For questions regarding this recruitment:
Contact Richard Griego at (951) 955‑5162 or rgriego. Please allow 1‑2 business days for a response to general inquiries.

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