Senior Delivery Manager, Direct & Third-Party Delivery; Individual contributor

Company Description

International Dairy Queen, Inc. (IDQ), based in Minneapolis, Minnesota, is the parent company of American Dairy Queen Corporation and Dairy Queen Canada, Inc. Through its subsidiaries, IDQ develops, licenses, and services a system of more than 7,800 DQ restaurants in more than 20 countries. IDQ is a subsidiary of Berkshire Hathaway, Inc. For more information, visit

Here at IDQ, we create extraordinary Fan experiences every day and we do this through our commitment to hiring and retaining only the best in class talent. We firmly believe that our employees are the catalyst to the success of the company where their initiative, strategic thinking, and entrepreneurial spirit are recognized and rewarded. We're looking for motivated, passionate and dedicated individuals with an inherent need and ambition to go after bigger challenges.

We have an exciting new opportunity for a Senior Delivery Manager, Direct & Third-Party Delivery located out of our corporate office in Bloomington, MN. This individual contributor role will support the acceleration of Dairy Queen' growth in off‑premise channels through both direct digital delivery and marketplace partnerships for US and Canada. The Senior Delivery Manager, Direct & Third-Party Delivery will lead initiatives that expand reach, optimize guest experience, and increase sales across DQ’s owned and third‑party delivery platforms.

This leader will develop data‑driven strategies, coordinate cross‑functionally to improve delivery performance, and ensure consistent brand representation across all digital storefronts.

The ideal candidate combines business strategy, marketing expertise, and partnership management to drive measurable sales impact while enhancing guest satisfaction.

• Develop and execute digital marketing strategies to drive sales growth across owned and third‑party delivery platforms.
• Optimize and manage delivery menu content, photography, promotions, and pricing to maximize guest engagement and order volume.
• Collaborate with Brand Marketing, CRM, and Loyalty teams to integrate delivery offers and partnerships into broader marketing campaigns.
• Coordinate with Technology and Operations to align campaigns and menu updates with store and system capabilities

• Define and execute the roadmap for DQ’s delivery business, balancing growth across direct digital ordering (app, web) and third‑party aggregators.
• Develop performance targets for delivery channel sales, conversion, and profitability.
• Build strong working relationships with third‑party delivery partners (Door Dash, Uber Eats, etc.), ensuring operational alignment and brand consistency.
• Partner with Operations and Technology teams to improve delivery efficiency, order accuracy, and system integration

• Analyze delivery channel data and monitor key metrics to provide actionable insights that improve sales, profitability, and guest experience.
• Oversee performance tracking, reporting, and insight-sharing across corporate and franchise stakeholders.
• Track and report on delivery campaign results, recommending adjustments to drive continuous improvement.
• Pilot and assess new channel opportunities, delivery features, and promotional tactics using structured test‑and‑learn methodologies

• Manage digital relationships with DSP partners, ensuring brand consistency and accurate representation across their marketplaces.
• Coordinate with Retail Technology, Brand Marketing, and Operations teams to ensure consistent delivery menu content and operational execution.
• Support franchisee education and adoption of delivery initiatives, developing training materials and ongoing communications.
• Partner across departments to align business strategies, campaigns, analytics, and customer support initiatives

• Lead vendor management activities including contract negotiation, renewals, compliance tracking, and ongoing performance management with DSP partners and technology vendors
• Maximize vendor relationships by continually improving…