Operations Manager

Job Details:

Job Location:

Universe - Jurupa Valley, CA 91752, Position Type:
Full Time, Salary Range: $ - $12,000.00 Salary,

Travel Percentage :
Up to 10%,

Job Shift: Any,

Job Summary:

The Operations Manager is responsible for the day-to-day execution of warehouse and distribution operations within a fast-paced 3PL environment.

• Lead daily inbound, outbound, inventory, and fulfillment operations while meeting productivity, quality, and service expectations.
• Own assigned off-shift operations, including Sunday and early-morning shifts, and serve as the senior operational leader during those shifts.
• Ensure SOP adherence, effective shift handoffs, issue resolution, and continuity of operations.
• Use operational data to identify performance gaps and adjust priorities, workflow, and resources in real time.

• Lead, coach, and develop supervisors and frontline teams while maintaining accountability for productivity, quality, attendance, and safety.
• Plan and adjust labor based on volume, service requirements, and productivity targets.
• Partner with HR and leadership on staffing, training, performance management, and employee development.

• Oversee receiving, putaway, replenishment, picking, packing, shipping, and inventory control.
• Maintain inventory accuracy through cycle counts, audits, reconciliations, and discrepancy resolution.
• Resolve operational issues affecting product flow, order accuracy, inventory, and service levels.

• Ensure accurate use of the customer-controlled WMS and maintain transaction, inventory, and data integrity.
• Generate and analyze operational reports and KPIs to identify trends, root causes, risks, and opportunities.
• Use data to support decision-making, improve productivity, control costs, and measure results.

• Support the Senior Operations Manager with customer communication, operational reviews, and issue resolution.
• Serve as a secondary operational contact for Steve Madden and maintain knowledge of customer requirements, SLAs, and WMS processes.
• Provide data-backed explanations of operational performance and corrective actions.

• Maintain a safe, compliant, and disciplined work environment in accordance with company and customer requirements.
• Identify and implement opportunities to improve throughput, productivity, accuracy, service, and cost efficiency.
• Support continuous improvement initiatives and measure the impact of process changes.

• Maintain reliable attendance and adherence to scheduled shifts.
• Demonstrate flexibility to work Sunday, early-morning, non-traditional, or extended hours based on business needs.
• Provide appropriate notice for absences and ensure effective communication and coverage.

• Meet or exceed operational, productivity, accuracy, and service KPIs.
• Demonstrate strong accountability, ownership, responsiveness, and follow-through.
• Make effective decisions in a fast-paced, customer-driven environment.
• Maintain high standards of safety, compliance, and operational discipline.
• Provide dependable leadership, particularly during assigned off-shift operations.

• Strong knowledge of warehouse, distribution, and 3PL operations.
• Proven leadership experience managing supervisors and frontline teams.
• Strong understanding of WMS-driven operations and inventory accuracy.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to use data and KPIs to drive performance and improvement.
• Advanced Excel skills, including pivot tables, reporting, and data analysis.
• Strong communication and organizational skills.
• Ability to manage multiple priorities and work independently during off-shift hours.
• High level of accountability and operational discipline.

• Warehouse Management Systems (WMS), preferably in a 3PL or customer-controlled environment.
• Microsoft Office Suite, particularly advanced Excel.
• Labor management and productivity tracking systems.
• RF scanners, barcode systems, and warehouse automation.
• ERP systems and Power BI/Tableau experience are a plus.

• 5–7 years of warehouse, distribution, or 3PL experience.
• 3+ years of direct leadership experience managing supervisors and frontline teams.
• Experience managing multiple…