Customer Service Representative

Location:
Multiple locations across Hawaii.

* This is not a remote position.

Compensation:

$60,000–$90,000 per year + applicable performance bonus

Depending on experience, location, and responsibilities.

About the Role:

For one of our clients, a leading company in the USA, we are hiring a professional and customer-focused Customer Service Representative for an on-site position in Hawaii.

You will assist customers, answer questions, resolve service issues, maintain accurate records, and help provide a positive customer experience. Previous customer service experience is preferred but not required, as training will be provided.

Your Responsibilities

• Respond to customer inquiries through assigned service channels
• Provide accurate information about products, services, policies, and customer requests
• Resolve customer concerns professionally and elevate complex issues when necessary
• Process service requests, account updates, orders, payments, or documentation as applicable
• Record customer interactions accurately in internal systems
• Coordinate with operations and other departments to resolve customer issues
• Follow service standards, procedures, and confidentiality requirements
• Maintain professional communication and contribute to customer satisfaction targets

Your Profile

• High school diploma, GED, or equivalent
• Previous experience in customer service, hospitality, retail, call center, front desk, or administrative support is preferred but not required
• Clear verbal and written English communication skills
• Strong listening, interpersonal, and problem-solving abilities
• Basic computer and data-entry skills
• Organized and able to manage several customer requests in a fast-paced environment
• Reliable, service-oriented, and comfortable working independently and in a team
• Legally authorized to work in the United States

What Our Client Offers

• Competitive compensation and performance incentives
• Health, dental, and vision insurance
• 401(k) program
• Paid time off
• On-the-job training
• Professional development assistance
• Referral program
• Career development and promotion opportunities
• Modern and supportive workplace