Medical Receptionist - Hawai

Medical Receptionist I - Hawai'i page is loaded## Medical Receptionist I - Hawai'ilocations:
AMGBI Kilaueatime type:
Full time posted on:
Posted Yesterday job requisition id About Altais:

At Altais, we’re on a mission to improve the healthcare experience for everyone—starting with the people who deliver it. We believe physicians should spend more time with patients and less time on administrative tasks. Through smarter technology, innovative tools, and a team-based model of care, we help doctors do what they do best: care for people.

We’re excited to be expanding to the state of Hawaiʻi, where we’re partnering with local physicians and care teams to support the health of the community. By combining our experience with the strengths of providers across Hawaiʻi, we’re working to build a more connected, sustainable healthcare system that serves patients when and where it matters most.

Altais includes a network of physician-led organizations across California, including Brown & Toland Physicians, Altais Medical Group Riverside, and Family Care Specialists. With our expansion to Hawaiʻi, we’re continuing to grow this network while remaining focused on supporting physicians and improving the healthcare experience.
** About the Role
** We’re a collaborative, purpose-driven group that’s passionate about transforming healthcare from the inside out. At Altais, we support one another, adapt quickly, and work with integrity as we build a better experience for physicians and their patients.

Under the supervision of the Practice Operations Supervisor/Manager, the Medical Receptionist I role ensures a welcoming and professional environment for patients and visitors while performing administrative tasks to maintain efficient practice operations. Responsibilities include greeting and registering patients, managing phone calls, scheduling appointments, collecting payments, processing forms, and updating the computer system. The role promotes a professional practice image by facilitating smooth patient flow and supporting business and clerical functions.
** You will focus on:
**** Patient Registration & Front Desk Support
*** Greet and register patients for appointments, ensuring completion of required paperwork.
* Confirm and update patient demographic and insurance information.
* Register new patients in the computer system and scan/copy required documents (e.g., insurance cards, photo ).
* Serve as a patient relations representative by responding to patient inquiries in person and by phone, in accordance with medical practice policies.
** Insurance & Billing
*** Verify medical insurance coverage and document benefits information prior to patient visits.
* Collect co-pays and outstanding balances.
* Track, record, and post patient payments accurately.
* Assist patients with basic insurance and benefits-related questions.
** Scheduling & Communication
*** Answer incoming calls and manage correspondence.
* Schedule, confirm, and reschedule patient appointments.
* Triage calls appropriately to the clinical team and provide operator coverage as needed.
* Maintain and update physician schedules to ensure accurate and appropriate appointment booking.
* Follow up on patient no-shows and send appointment reminders when necessary.
** Administrative & Clerical Duties
*** Maintain accurate and organized file systems, including insurance eligibility lists and office forms (e.g., return-to-work forms, informed consents, prescription pads).
* Retrieve, route, process, and file documents received by fax, mail, or other sources (e.g., disability forms, prescription requests) in accordance with office policies.
* Accept and sign for mail, parcels, and deliveries per office procedures.
* Office Organization & Patient Flow
* Keep the front desk and waiting areas clean, organized, and presentable.
* Coordinate patient movement throughout the clinic and report any irregularities to the supervisor.
** Compliance & Confidentiality
*** Adhere to all confidentiality and security policies, including HIPAA requirements, when handling patient information.
** Additional Support
*** Coordinate specialist referrals.
* Assist with arranging interpreters and transportation…