Housekeeping Manager

We’re Sonesta International Hotels.

The 8th largest hotel company in the U.S.—and growing fast.

We’re Sonesta International Hotels.

The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.



Job Description Summary

The Housekeeping Manager (HM) works within the department to supervise the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. In addition to keeping the entire hotel clean, the Housekeeping Manager is responsible for maintaining a neat and organized housekeeping and laundry area and is responsible for the security of the hotel linen and supplies inventory.

The Housekeeping Manager’s focus on guest and associate satisfaction, expense control and product quality and will lead to their contribution to the overall goals of the hotel.



Job Description

Work Environment

The person in this role works mostly in a service environment, with some office time reserved for administrative tasks.

Physical Demands

• The person in this role may be exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently.
• The person in this role may be carrying, lifting or pulling items weighing up to 50lbs and pushing and /or pulling approximately 200lbs.
• The person in this role will be frequently standing up, bending, climbing, kneeling and moving about the hotel.

• Must be flexible to work variable days of the week to include weekends and holidays.
• Must be flexible to work variable shifts (days, nights, overnights).
• Ten to twelve hour shifts sometimes required.

• High school graduate, some college or equivalent.
• Must have a minimum of 2 years’ experience as a Housekeeping Supervisor.
• Experience in a hotel or a hospitality-related field preferred.

• Operational/Functional:
• Manage day-to-day operations to ensure the quality and standards are meeting the expectations of the guests and employees.
• Ensure cleaning and servicing of rooms and housekeeping areas according to established Sonesta standards including walk throughs and inspections of housekeeping space and public areas
• Establish and maintain inventory of supplies and operating equipment including cost control measures.
• Compile and report accurate status of guest rooms to front office.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Ensure all Sonesta safety and sanitation standards are adhered to.
• Respond to guest complaints and ensure proper follow-up is completed.
• Serve as “Manager on Duty” as required and respond to emergency situations as needed.
• Maintain high standards of personal appearance and grooming.
• Strategy and Planning:
• Prepare weekly work schedules in accordance with staffing guidelines and labor forecast and adjust schedules throughout the week to meet business demands.
• Conduct inventories of linen, supplies and equipment as needed.
• Analyze guest satisfaction data to develop and implement plans to achieve established goals related to guest satisfaction and cleanliness scores.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Financial Management:
• Assist the Executive Housekeeper in the development of the department’s annual budget. Monitor performance against plan in revenues, labor costs & expenses.
• Manage staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Actively participate and advise in the budget and forecasting processes which support the overall objectives of the hotel.
• Managing your Team:
• Ensure…