Network Administrator

Description

The Alaka’ina Foundation Family of Companies (FOCs) is looking for a Network Administrator to support our government customer located in Maui, Hawai'i.

• Perform configuration, installation, monitoring, troubleshooting, repair, preventative, and corrective maintenance for all site operational network infrastructure to include all routers, switches, encryption devices, peripheral equipment, file/print servers, software, configuration, security and vulnerability management, and interfaces.
• Ensure continuous network access and to perform troubleshooting and recurring maintenance required to restore network service, improve security, reliability, and performance.
• Maintain Uninterrupted Power Supply (UPS) capability to all critical network components to maintain system availability.
• Install, operate, and maintain vulnerability management hardware and software.
• Maintain, update, and enforce AFIN network security policies to detect unauthorized network activity and maintain records of compliance.
• Apply and maintain network management AIS to include Solar Winds, Splunk, Puppet, Cisco Identity Services Engineer (ISE), Cisco Prime, Terminal Access Controller Access Control System (TACACS), and GEM X Universal Remote Encryptor Manager.
• Configure, manage, maintain all VoIP/PA/VTC/Intercom systems to include Cisco Unified Call Manager (CUCM) servers, Cisco media gateway routers, analog phones, vIPer, and Cisco 7900-series, 7800-series, and 8800-series IP telephones.
• Respond, troubleshoot, and mitigate all connectivity, signal quality, degradation of services, and capacity concerns by utilizing the current Network Management System.
• Perform cryptographic rekeys in support of SIPRNet and JWICS operations.
• Respond to support calls, emails, tickets, and outages from 15 SPSS customers and the Communications Focal Point (CFP). The Contractor shall provide end-to-end troubleshooting for NIPRNet, SIPRNet, and JWICS LAN, MAN, WAN, PA, VoIP, and VoSIP systems.
• Perform installation support for NIPRNet, SIPRNet, and JWICS LAN, MAN, WAN, VoIP, or VoSIP requirements.
• Support all integration projects during installations and/or equipment enhancements.
• Support all inspections of the Contractor’s area of responsibility (i.e., Command Cyber Readiness Inspections (CCRIs), Inspector General (IG) visits and actively support Unit Self-Assessments Program and MICT checklist(s) assignment.)
• Provide change management, software patching, administrative support, troubleshooting, and repair for 15
  
  SPSS communications systems encompassing the operational network.
• Assist End User specialists with troubleshooting any network issues affecting communications systems to include Windows 7 workstations, Windows 10 workstations, Windows Server 2008, and Windows Server 2012, Red Hat Enterprise Linux (RHEL), Network Printers, Commercial Mobile Devices (CMD), Land Mobile Radios (LMR), and Video Teleconferencing Systems (VTCs).
• Troubleshoot, and repair failed automated patching on client systems.
• Apply DISA STIGs, IAVAs, TCNOs, TCTOs and Local Security Guidelines, while following local change management policies and procedures.
• Answer calls, e-mails, and tickets submitted by customers within 24 hours of notification.
• Remotely troubleshoot and resolve end user support tickets and work orders. If on-site repair is required, the Contractor shall coordinate and transfer tickets to End User specialist for response and resolution.
• Maintain and administer an integrated data management system for collection, control, publishing, and delivery of all program documents.
• The data management system shall include but not be limited to the following types of documents:
  Standardized Switch/Router Configurations, Network Topology Diagram, IP Address Management, Virtual LAN Management, TCNO Database, AFNetOps Compliance Tracker, and STIG Compliance Checklists.
• Provide the government with electronic access to this data, including access to printable reports. Documentation shall also include equipment listing with serial/model numbers and manufacturer specifications.
• Perform cable installation, fabrication, and management to include Protected Distribution…