Information Technology Specialist Job Kahului area,Hawaii USA,IT/Tech

Position: Information Technology Specialist 0097670
Salary: See Position Description
Location : UH Maui College, Maui County, HI
Job Type: Full-Time Permanent
Job Number:
Department: University of Hawai'i Maui College
Opening Date: 06/19/2026
Closing Date: 7/6/2026 11:59 PM Hawaii
Position Number:: 0097670
Description
Title:
Information Technology Specialist

Position Number: 0097670

Hiring Unit:
Information Technology

Location:
Kahului, Maui

Date Posted:
June 09, 2026

Closing Date:
July 06, 2026

Salary:

Additional Salary Information:
Pay Band B

Full Time/Part Time:
Full Time

Temporary/Permanent:
Permanent

Funding:
General

Other Conditions:

This is NOT a remote position - the job requires in-person work.

Duties and Responsibilities:

(
** denotes essential functions):

** Network Switching & Infrastructure Support: Assist in the provisioning, configuration, and physical deployment of Cisco and Aruba switches across campus facilities; perform routine VLAN assignments, port security configurations, and firmware updates; and maintain physical layer infrastructure, including cabling standards and rack-mounting equipment in data closets.

** Unified Communications & VoIP Management: Manage day-to-day administration of the Mitel VoIP system for the college campus; handle user onboarding (MACDs: Moves, Adds, Changes, Deletes), handset troubleshooting, and softphone configuration; and monitor SIP trunking and voice quality metrics to ensure reliable communication services.

** Cybersecurity Operations & Threat Response: Monitor the Sentinel One console to triage automated endpoint alerts; perform initial investigation of detected threats and assist in endpoint isolation or remediation; utilize Forti Analyzer to review network logs and investigate suspicious traffic patterns; and support compliance with University IT security policies through regular auditing of network access.

** Virtualization & VDI Management: Manage the daily operations and maintenance of the Nutanix Acropolis Hyper-Converged Infrastructure (HCI); monitor cluster health and performance; and administer the Citrix VDI system to ensure reliable delivery of virtual desktops and applications to University users.

** Staff Oversight & Project Coordination: Coordinate IT project efforts and provide technical oversight, guidance, and daily work direction to other IT staff, student technicians, and applicable vendors; manage student schedules and assign tasks related to network maintenance or deployment; and review completed work for quality assurance and adherence to University standards.

** Technical Support & Consultation: Provide Tier 2 technical support for complex network and connectivity issues escalated from the IT Help Desk and consult with the primary UHMC IT network engineer and/or the ITS networking department to address issues and implement specialized network configurations.

** Monitoring, Documentation & Reporting: Perform routine health checks on network connectivity using enterprise monitoring tools to ensure high availability for academic and administrative units; maintain and update network diagrams, IP address management (IPAM) databases, and system runbooks; and contribute to teams' weekly security and performance reports for IT leadership.

Innovation & Professional Development: Develop and experiment with new ideas, techniques, and applications to increase job productivity and efficiency; keep abreast of advances in information technology; and assess the feasibility of incorporating new technologies into project plans and specifications.

** Follows and implements directives and guidance related to best practices from the University of Hawai'i System Information Technology Services.

** Ensures the consistent adoption, implementation, and enforcement of recommendations issued through the University of Hawai'i System Information Technology Service.

** Keeps abreast of recommendations issued through the University of Hawai'i System Information Technology Service, and takes timely action as needed.

** Continuously monitor and lead initiatives to enhance system reliability, security, and operational efficiency. Supervise and mentor IT staff to ensure that administrative directives and industry best practices are understood and followed.

Other duties as assigned

Minimum Qualifications:
Education and Professional Work Experience:

Possession of a pertinent baccalaureate educational degree in Management Information Systems, Computer Science, Electrical Engineering, or Information & Computer Sciences and three (3) years of progressively responsible professional information technology experience with responsibilities for applications development, of which 2 years of the experience must have been comparable in scope and complexity to the next lower pay band in the University of Hawai'i broadband system;

or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.

Knowledge, Skills, and Abilities:

Considerable working knowledge of…