Sales Floor Dept Supervisor - Flooring-Decor

What You Will Do

All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Floor Department Supervisor, this means:

• Providing resources and tools to support those directly helping customers provide the best service.
• Assisting with down stocking and area recovery as well as providing input into merchandising decisions.
• Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.

The Sales Floor Department Supervisor leads and enables a team of associates to deliver the best possible customer experience in the store. Responsibilities include coaching and training associates, delegating, following up on daily tasks, managing performance, and ensuring adequate department coverage. Supervisors oversee customer-facing activities such as greeting customers, clarifying needs and identifying solutions, and closing sales, as well as non‑customer-facing activities such as down stocking, inventory management, and area recovery.

Store safety duties, including conducting safety walks, reporting hazards, and understanding safety and lifting directions, are also performed.

The Supervisor works with leaders to identify approaches and behaviors that best meet sales and service objectives, communicates best practices to the team to inspire engaging, customer‑focused behavior, and supervisions associates in other departments as needed. This role may occasionally open or close the store or serve as manager‑on‑duty.

Travel Requirements:
This role does not require regular travel; it may require travel on occasion for meetings, trainings, or to support neighboring stores/outlets.

• Hourly Full Time:
  Generally scheduled 39–40 hours; more may be required based on the needs of the store.
• Requires morning, afternoon and evening availability any day of the week.
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

• High School Diploma or equivalent and at least 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
• 1 year of experience in customer service.
• Experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in the process of training, mentoring and developing associates.
• Experience working cross‑functionally.
• Experience using Microsoft Office Suite.
• Ability to obtain sales‑related licensure or registration as may be required by law.

• 3 years of retail customer service experience.
• 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
• Experience in a leadership role with direct report responsibility.
• Experience working in the home improvement retail sector.
• Experience working in a fast‑paced, dynamic retail environment.
• Experience in a key carrying role with manager‑on‑duty responsibilities.
• Experience using store computer systems (including but not limited to Project Tool, Genesis, Sterling, M2O, Thin Client).

$27.80 – $31.15 per hour. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit

• Health, dental and vision insurance.
• Life and disability insurance.
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time.
• Flexible spending and health savings accounts.
• 401(k) retirement account with company match.
• Employee assistance program with concierge, work/life services and no‑cost counseling for all kinds of needs.
• Education support programs, including tuition assistance and trade skills scholarships.
• Business travel accident insurance.
• Maternity and…