Mobile Associate, Store-in-Store - Retail Sales

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Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T‑Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high‑traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving.

Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS exceed their performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

• Proactively engages with a broad range of customers in a highly‑traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T‑Mobile solutions.
• Consistently leverage digital self‑serve tools during customer interactions and the onboarding process. Identify customer needs and use solution‑based selling techniques to fully demonstrate the value of T‑Mobile products and services. Recommend wireless and onboarding solutions centric to helping customers understand how to self‑serve and utilize the T‑Mobile app, deepening relationships and ensuring satisfaction.
• Complete training on the T‑Mobile in‑store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates on the Hub to remain Customer Ready. Continuously learn and improve skills to provide the best possible experience. Partner with nearby store locations to properly/on‑board customers. Perform skills practice, knowledge sharing, store operations, opening and closing procedures.
  
  Carry keys to kiosk cabinets, lock/secure kiosk and assets, and report lost keys or assets to manager.
• Customer‑obsessed: passionate, friendly, engaging, building rapport, trust, and loyalty. Provide exceptional service and exceed expectations. Proactively reach out to potential customers to drive sales. Follow up, capture referrals, manage Be Back processes, build relationships with new and existing customers. Perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to help support the customer experience from account setup, to device support and account servicing.

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience in a retail environment (Preferred)

• Coaching (Required)
• Communication (Required)
• Consultative Selling (Required)
• Customer Communications (Required)
• Customer Education (Required)
• Customer Engagement (Required)
• Customer Needs Identification (Required)
• Customer Referrals (Required)
• Customer Satisfaction Management (Required)
• Customer Service (Required)
• Leadership (Required)
• Product Knowledge (Required)
• Relationship Building (Required)
• Sales (Required)
• Sales Prospecting (Required)
• Sales Techniques (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required:

No

• DOT Regulated:
  No
• Safety Sensitive Position:
  No

Hourly Base Pay: $20.50, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. After completing training, Mobile Associates promote to…