Neighbor Account Relationship Consultant

Neighbor Island Account Relationship Consultant

#26-6149

Full-time

Exempt

Hybrid Work Environment - Must reside on Maui

Pay Range: $53,000 - $99,000, position is eligible for an incentive bonus

Note: Individuals typically begin between the minimum to middle of the pay range

This role serves as the principal HMSA sales and account management support for the Neighbor Island Sales Account Managers (SAM), with a primary focus on the Maui market. This position is responsible for building and maintaining strong relationships with existing employer groups for the neighbor island market.

The role requires a thorough understanding of employer group needs and the ability to align those needs with HMSA products, services, and strategic sales initiatives. This includes developing competitive and customized group plan proposals that support overall sales, renewal, and retention goals.

This position also identifies opportunities that support HMSA's overall sales strategies through extensive knowledge of the healthcare industry. It is responsible for implementing group-specific re-contracting, renewal, and retention strategies to strengthen client relationships and drive long-term growth.

A significant portion of time is spent engaging directly with clients—both in person and virtually—through site visits, service calls, and meetings. The position regularly collaborates with employer group leaders, key decision-makers, consultants, Third Party Administrators, and partners such as USAble Life to understand business objectives, strengthen relationships, and uncover new business opportunities. More than 50% of time is dedicated to customer-facing activities.

• Bachelor's degree and two years of related experience, or equivalent combination of education and relevant work experience.
• One year of successful sales experience; or one year of experience as an Account Relationship Specialist in Account Management and Sales or other position in HMSA where relevant experience and knowledge are pertinent to the position.
• Excellent verbal, written and presentation communication skills — comfort with face to face communication
• Excellent facilitation and presentation skills with understanding of group dynamics
• Strong planning and organization skills
• Strong decision-making and problem analysis skills
• Negotiating and sales skills
• Understanding of group dynamics
• Basic knowledge of Microsoft Office applications, including Word, Excel, Outlook, and Power Point
• Active license with the state of Hawaii Department of Commerce and Consumer Affairs or pass all four sections of the state licensing examination within three months of hire date. Having an active license to sell Health, Life and Group Insurance products in the state of Hawaii is a condition of employment.
• Valid driver's license, access to an automobile with current license, registration, and no-fault insurance for business travel for meetings with employer groups.

• Performance
  • Proactively service and grow HMSA products and services through site visits, on-line meetings, telephone and email correspondence, PowerPoint presentations, and one-on-one customer servicing.
  • Protect HMSA's market share through the successful renewal and retention of assigned accounts by strategically aligning HMSA's value-proposition to address the customer's business needs.
  • Has the primary renewal responsibility for the assigned Strategic Account Manager (SAM) base accounts. Responsible for assisting SAM with in-office research for assigned book of strategic accounts. This will include working with various internal HMSA groups, including the RFP group, to complete renewals in a timely manner.
  • Support NI SAMs to meet the HMSA membership objectives and the USAble established sales goals.
  • Understand and present various funding arrangements to the large group market segment.
  • Responsible for being the primary contact for all complex existing account service issues. and delegating to the Account Relationship Specialist, the secondary account contact for administrative tasks.
  • Escalate to SAM and management for complex account issues as…