Field Service Technician - Lakes

Field Service Technician – Great Lakes

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- Great Lakes role at MULTIVAC USA

MULTIVAC, a leading worldwide provider of industrial packaging and processing machinery, is seeking traveling Field Service Technicians for the Great Lakes region. This role involves troubleshooting, installing, and maintaining complex packaging and processing equipment at customer facilities.

• Stability – Industry leader and well‑established organization in an essential market.
• Career Advancement – Structured career development and advancement opportunities.
• Fringe Benefits – Annual profit‑sharing bonus; per diem allowance; industry leading medical, dental, & vision benefits; flexible spending accounts; 401(k) match with immediate vesting; student debt assistance program; tuition reimbursement; employer‑paid life insurance and disability coverage; paid training.
• Team Culture – Collaborative atmosphere with a strong knowledge base, extensive training, & advanced technology.
• Veteran Friendly – Large veteran and active military employee population.
• Perks – Company car with insurance, maintenance and fuel card; regular availability of overtime; double time for weekend work; generous PTO; volunteer time off; 10/4 or 5/2 schedules; travel points for personal use.

• Troubleshoot or install complex, customized packaging and processing equipment at customer facilities, repairing equipment to customer specifications quickly and efficiently, addressing high‑level challenges with mechanical, electrical, pneumatic, and robotic systems.
• Conduct training for customers on safe operations of equipment, maintenance, and parts ordering; provide contact information for the service team for future service needs and parts needs; ensure customers are comfortable with operational and safety procedures of their equipment.
• Complete service documentation of repairs made during the call and submit related trip expenses; reports are complete, accurate, and submitted within 24 hours of job completion; weekly expense reports and timesheets are also completed accurately and timely; all expenses incurred are handled cost‑effectively.

This is a traveling position with overnight stays required on most workdays. Schedule needs to be flexible to accommodate internal and external customer schedules. Must be willing to work outside normal business hours, including some weekends as required, and be able to travel with little notice as customer demands require. The position will follow one of the following schedules, as determined by management: 10 consecutive days on/4 days off, or Monday–Friday with one working weekend per month required.

Traveling Field Service Technicians must have strong electromechanical knowledge, technical drawing proficiency, and complex problem‑solving skills to maintain, service, and repair large, high‑powered packaging and processing machinery. Significant mechanical aptitude is required. Must be able to troubleshoot large‑scale, complex machinery mechanically, electrically, and operationally. Along with strong electrical and mechanical experience, pneumatic and machine shop skills are necessary.

Ideal candidates will excel at working independently, provide excellent customer service, and work well in high‑stress environments, always maintaining professionalism and customer service. Must have the ability to respond and adjust to changing or new situations.

We serve a variety of industries, with many customers focused on food processing and packaging. Our equipment is often in refrigerator or freezing environments and messy. In addition to regularly being exposed to high noise levels, moving mechanical parts, and risk of electrical shock, you will eventually work on equipment used to prepare and package everything from sterile medical devices to recently slaughtered animals.

This is a physical position. While reasonable accommodations will be made, technicians are typically required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. It’s also frequently necessary to lift or move up to 50 lbs. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Please contact us with any concerns regarding the ability to meet physical demands; we’re happy to do everything possible to assist.