Eligibility Worker V; Child Care Subsidy - Oahu

Recruitment Number 24-0248

The vacancies are with the Department of Human Services, Child Care Subsidy Unit, Statewide Branch, Benefit, Employment and Support Services Division. Currently there is ONE (1) immediate vacancy located in Waipahu to Aiea.

$5,330 to $6,740 per month (SR-20, Step C to I).

The Eligibility Worker V positions are located within the Department of Human Services in the Benefit, Employment and Support Services Division (BESSD), Statewide Branch, Child Care Subsidy Unit. The Child Care Subsidy Unit (CCSU) implements federal and state child care subsidy programs to help families afford child care, reduce their child care expenses, and provide equal access to high quality care for both underserved and at risk families.

This unit receives and processes applications; determines eligibility and issues child care subsidy payments; provides technical assistance and resource and referral activities; and initiates background checks on all non‑licensed providers and their household members. The CCSU also accesses records for licensed and registered providers to ensure safety and minimize risks with respect to children in care. These positions provide the CCSU staff with supervision, direction, consultation and assistance on the policy application and procedural aspects of the child care subsidy program.

Legal Authorization To Work
The State of Hawaii requires all persons seeking employment with the government of the State shall be citizens, nationals, or permanent resident aliens of the United States, or eligible under federal law for unrestricted employment in the United States.

Education Requirement
Applicants must possess experience which demonstrated a high degree of verbal skill and the ability to read, comprehend and apply written directions and perform basic mathematical computations, including percentages and averages. This experience may be met from part‑time and/or unpaid work. There must, however, be evidence that participation was on a continuous basis but not necessarily on a full‑time normal work basis.

This requirement may also be met by possession of a high school diploma, or equivalent.

General Experience Requirement
Three (3) years of work experience which involved public contact work that required providing information, answering questions and inquiries, and explaining policies, rules, and regulations in person or by telephone; and utilizing a computer to retrieve and enter data.

Examples of qualifying work experience include:

• a para‑professional who maintained close and continuing relationships with clients;
• customer service representative who interfaces with the public to resolve problems;
• para‑legal assistant or life insurance salesperson who has established a positive relationship with clients in providing and eliciting information and in providing advice/guidance.

Examples of non‑qualifying work experience include: experience as a retail store sales cashier, general office clerk, car insurance salesperson, or service station attendant.

Specialized Experience Requirement
Four (4) years of progressively responsible work experience which demonstrated knowledge of philosophy, goals, functions and standards of services for public assistance programs and the ability to perform eligibility determination work. At least one year of the four years of specialized experience must have provided the applicant with the knowledge and ability to apply regulations, policies and procedures of the pertinent public assistance program(s) in which the vacancy exists.

The immediate vacancy is located in BESSD's CCSU which receives and processes applications, determines eligibility, and issues child care subsidy payments.

Supervisory Aptitude
Applicants must demonstrate supervisory aptitude. Supervisory aptitude is the demonstration of aptitude or potential for the performance of supervisory duties through successful completion of regular or special assignments which involve some supervisory responsibilities or aspects of supervision, e.g. by serving as a group or team leader, or in similar work in which opportunities for demonstrating…