Clinical and Youth Development Supervisor

Clinical and Youth Development Supervisor

The Clinical and Youth Development Supervisor provides direct supervision, mentorship, and clinical oversight to youth and young adult volunteers on the Youth Line help, support, and crisis line. This role also supports the development and delivery of clinical training, implements quality assurance practices, and fosters a safe, inclusive environment that supports youth growth and wellbeing. The Supervisor balances real-time supervision with direct crisis line work, ensuring consistent, compassionate, and clinically sound support for youth in crisis while supporting best practices in youth development.

The Supervisor will support Youth Development functions, including volunteer recruitment, training, oversight, scheduling, and continuing education. Additionally, this position will support Youth Line Education and Outreach initiatives by delivering mental health lessons in classrooms and staffing community events to increase Youth Line's presence in the local community.

The Clinical and Youth Development Supervisor demonstrates the culture of Lines for Life by modeling behavior that supports the goals and philosophies of Lines for Life and the Youth Line.

Youth Supervision, Mentorship and Crisis Line

• Supervise and mentor Youth Line volunteers answering calls, texts, and chats during scheduled shifts, supporting the goals and purpose of Youth Line and Lines for Life.
• Maintain and follow Youth Line contact procedures and follow all safety protocols.
• Provide real-time support, coaching, and clinical guidance to volunteers and interns while taking contacts.
• Establish rapport with Youth Line volunteers and contacts, and act as a resource of knowledge and systems use for volunteers.
• Identify and/or offer appropriate available resources that can be provided to contacts and support the efforts of Youth Line.
• Create a welcoming and inclusive environment that encourages learning, resilience, and growth.
• Collaborate with the Youth Development team to deliver ongoing mentoring and support.
• Respond to high-acuity contacts when they exceed the scope of youth volunteers.
• Provide clinical judgment on the need for emergency services or protective intervention.
• Monitor contact documentation for completeness, accuracy, and adherence to clinical expectations.
• Complete call monitoring for each volunteer and intern at least quarterly in alignment with accreditation standards and program expectations.
• Identify quality gaps and provide timely, constructive feedback to youth volunteers.
• Support onboarding and training of new youth volunteers.
• Attend required meetings (team supervision, clinical supervision, staff meetings, etc.).

Youth Development and Volunteer Coordination

• Recruit youth and adult coaching volunteers and interns for the Youth Line through online and in-person methods to include underrepresented and underserved communities.
• Collaborate with the Youth Development teammates in Portland and Central Oregon to screen applications.
• Assist with coordinating the logistics of crisis intervention trainings for Youth Line volunteers (orientation, interviews, training, shadows).
• Assist in Youth Line Peer Crisis Intervention Specialist Training (training and shadows).
• Schedule volunteers (training, shadows, weekly shift coverage, monthly meetings, continuing education, etc.).
• Communicate important information to volunteers in a timely manner.
• Systematically check in with volunteers, with a focus on youth mental health and wellness. Offer support and connect with external resources as necessary (parents, therapists, schools, etc.).
• Maintain current information for all volunteers (contact information, relevant forms, background checks, etc.).

Education and Outreach

• Facilitate and help implement educational programming on suicide prevention, including peer-to-peer outreach and engagement efforts, where applicable.
• Deliver presentations in Maui County middle and high schools to educate students and raise awareness about youth mental health, suicide, self injury, depression, and other sensitive subject matters.
• Represent Youth Line through staffing tables, delivering short presentations, and speaking on…